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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.
Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.
This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.
Key activities

- Oversee 24/7 NOC operations, ensuring prompt incident resolution and explicit communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on for a confidential discussion.

Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.
Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC).



Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.
This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.
Key activities

- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on for a confidential discussion.

Desired Skills and Experience
* IP networking (BGP, OSPF, MPLS, VPN)
* Network infrastructure (Cisco, Juniper, or equivalent)
* Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
* ITIL-aligned operations, especially Incident and Problem Management




* Experience with ticketing platforms (e.g., ServiceNow, Remedy).
* Familiarity with carrier-grade network environments or wholesale/retail telco operations preferred

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology
- Industries

Telecommunications

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Apply on Kit Job: kitjobau.com/job/3ihgzc

📌 Network Operations Manager (Melbourne)
🏢 Talent
📍 Melbourne