Visitor Services Assistant (Sutherland)

Visitor Services Assistant (Sutherland)

Apply on Kit Job: kitjobau.com/job/2ub9e0

Sutherland Shire Council is seeking a motivated, professional Visitor Services Assistant to provide high-quality customer service, support events and exhibitions, and assist with day-to-day venue operations at Hazelhurst Arts Centre. Duties include:

- Welcoming visitors and responding to enquiries in person, by phone and email
- Processing course enrolments, event bookings, merchandise and artwork sales
- Assisting with special events and exhibition openings
- Supporting volunteers working at the Gallery Desk and retail shop
- Invigilating exhibitions and helping maintain a safe, welcoming venue
- Completing administration tasks, database updates and daily financial reconciliation

About You

You are community-minded, enthusiastic, and love helping people. You thrive in a fast-paced environment and enjoy being part of a collaborative team. You value the arts, cultural connection and contributing to a vibrant public space.

You will bring:

- Experience in customer service within hospitality, arts, performance or similar settings
- Solid communication and problem-solving skills
- Ability to stay calm under pressure and work as part of a supportive team
- Confidence using booking systems and general software applications
- Studies underway or completed in Arts or Business

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

- Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
- Get your application in by 11.59pm: Tuesday 6th January 2026.
- Interview date: Interviews will be facilitated within 2 weeks of job ad closing.
- Package: $61,515 - $65,203 gross p.a. (full time equivalent) plus 12% superannuation.
- Hours of work: Part Time working 14 hours per week. Position is expected to be available up to 12 months.
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Caryn Schwartz, Team Leader Visitor Experience, for any job specific enquiries.
Jodi Johnson, Talent Acquisition Business Partner,



can assist with any recruitment related enquiries.

Click on the link to check out the

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Apply Now

Privacy Acknowledgment

Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise. * Yes I agree to the privacy statement*

Personal Details * Required field * First name*

- Last name*
- E-mail*
- Phone*

Digits only or add + for international numbers * Street*
- Street Cont.
- City, Town or Suburb*
- Postcode or Zipcode*
- Country*
- State, Region or Province*
- LinkedIn URL

(Please click on your profile and copy the URL from your profile page.)

Questions

Please confirm that you have read the position description and meet all essential qualification/licence requirements of the role. * Please note that you will be required to provide evidence of these as part of the recruitment process.* * Yes I meet all essential qualification/licence requirements of the role

- No I do not meet this requirement
- Please outline your relevant qualifications:*

Are you a current employee of Sutherland Shire Council? * * Yes I am a permanent employee
- Yes I am a temporary employee
- Yes I am a casual employee
- No I am not a current employee of Council

Have you previously been employed by Sutherland Shire Council? * * Yes
- No

Please confirm your rights to work in Australia:* * Permanent Resident or Citizen of Australia or New Zealand
- Temporary Resident or Visa Holder




- No current rights to work in Australia

Should you be successful you will be required to undertake a current police check and provide a valid working with children check. Do you agree to proceed? * * Yes, I agree
- No, I don't agree
- Describe a time you managed a difficult customer enquiry or challenging situation in a customer-facing role. What did you do, and what was the outcome?*
- This role involves balancing customer service, administrative tasks and event support. Can you give an example of how you've managed multiple responsibilities in a busy environment?*
- If your application is successful, do you intend to undertake other work (paid) that relates to the business of the Council or conflicts with the duties of this position? If yes, please provide details. Note: Any other work must be approved prior to an offer of employment. *

As part of this recruitment process you may be required to participate in pre employment screening which may include but not limited to the following ; Functional Assessment, Reference Checking, Working with Children Check, Qualification or Work Rights Verification and skills assessments. Do you understand and acknowledge this requirement?* * Yes
- No
- Please advise of any possible conflict of interest which may need to be considered as part of your application. Do you have any relationship with employee/s that are current or have previously been associated with Sutherland Shire Council? This may be a partner, parent, sibling, friend, neighbour and/or previous work colleague. If yes, please disclose details. (Please note: Conflict of interest must be appropriately managed to ensure a consistent and fair recruitment process for all candidates).

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About Sutherland Shire Council

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.

Apply on Kit Job: kitjobau.com/job/2ub9e0

📌 Visitor Services Assistant (Sutherland)
🏢 Sutherland Shire Council
📍 Sutherland