03 Dec
Sandalford Wines
Caversham
Published
2 December 2025
Location
3210 West Swan Road, Caversham, Australia
Category
Sales & Marketing
Job Type
Full-time
Closing Date
31/12/2025
Annual Salary
70,000
Description
Established in 1840, Sandalford’s vineyards and winery are part of the family-owned Prendiville Group (prendiville.com.au) Situated at Swan Valley, 25 minutes from Perth’s CBD, Sandalford Wines delights visitors with world class wine and tourism experiences at its restaurant, function and banqueting division, cellar door and concert operations.
Attracting both domestic and international visitors, Sandalford’s estate offers multi-lingual winery tours on suspended walkways and extensive cellar door tasting experiences to complement their world class, award-winning cuisine, restaurant and event experiences.
We currently have an opening for a full time Wine Club Coordinator to join our award-winning team.
THE ROLE
As the Wine Club Coordinator, you will oversee the daily operation of the direct-to-customer Sandalford Wine Club.
In this role you will be driving force behind our membership program – building strong relationships with our loyal customers, curating exclusive offers and events, ensuring seamless order fulfilment and delivering service excellence at every touchpoint.
Working closely with the Sandalford Cellar Door, Winemaker and Management teams, you’ll identify opportunities for growth and lead the development of a promotional and marketing calendar of events and campaigns to increase retention and attract new members.
As the primary contact for our members, you’ll provide premium customer service and manage every stage of the membership journey - from initial sign up, retention to long term loyalty.
Your work will help create unforgettable experiences and connection ensuring every member feels part of something truly exceptional – a reflection of the quality and heritage of Sandalford.
RESPONSIBILITIES:
- Develop and execute strategic sales and marketing plans, to engage and develop current ideas to keep in contact and encourage positive relationships with club members through special offers and promotions
- Provide customer service and support to current Wine Club members
- Coordinate wine order shipments, logistics and order fulfilment
- Update the online store with new release wines, sale specials, promotions and inventory
- Plan and run member loyalty events
- Partner with the winemakers on new releases
- Work closely with cellar door staff and internal teams to maximize opportunities to acquire consumers for wine club programs
ABOUT YOU
- Previous Experience managing or supporting a with Wine Club, similar direct to consumer or loyalty program
- A passion for wine, and wine industry experience
- Experience in customer relationship management, sales and planning and hosting events
- Excellent communication skills, comfortable talking on the phone, via email and in person
- Attention to detail with administration duties to ensure data integrity and strong organizational skills
- Previous experience with EZY Wine software (highly desirable but not essential).
- Australian Driver’s license; RSA certificate; and Police Clearance Certificate (issued within the last 6 months)
- Full Australian working right required
WHAT WE OFFER
- An attractive salary package is on offer, appropriate with the candidate’s experience, with incentives linked to membership growth.
- Staff benefits including food and beverage and room rate discounts across all Prendiville hotels.
- Career progression and opportunities within Prendiville Group (www.prendiville.com.au)
- Work with and learn from some of the best in the industry
- Free parking onsite
We will only contact potential candidates for interview and shortlisting will commence immediately.
📌 WINE CLUB COORINDATOR | Leading Western Australian Winery (Caversham)
🏢 Sandalford Wines
📍 Caversham
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