Infrastructure and Waste Administration and Customer Service Officer (Subiaco)

Infrastructure and Waste Administration and Customer Service Officer (Subiaco)

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Posted: 06/11/2025

Closing Date: 04/12/2025

Salary: $74,220.64 - $84,667.44

Job Type: Permanent - Full Time

Location: Subiaco, WA

Job Category: Administration and Office

The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco’s heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

Job Description

An exciting opportunity has become available in our Waste and Infrastructure Maintenance Department on a permanent full-time basis.

The City of Subiaco have a fleet of 4 waste trucks and a team that provide general waste, FOGO and recycling services across our residential and commercial properties. Infrastructure Maintenance includes the maintenance of the City’s roads, pathways/laneways, lighting, drainage, graffiti, signs & street infrastructure.

In this role, the successful applicant will work to provide a high standard of customer service and administrative support to both the Waste & Infrastructure Maintenance teams. We are solutions focused and pride ourselves on assisting our community with a high standard of customer service.

The key responsibilities of this role are:

- Customer Service
- Provide efficient, engaging, and professional customer service for all waste and infrastructure service enquiries and resolve issues, with the ability to multitask and complete administration tasks and customer calls simultaneously.
- Assist & manage internal and external stakeholders with their waste and infrastructure maintenance requirements and requests.

- Administration
- Provide administrative support to the Waste and Infrastructure Branch utilising all forms of written electronic communication including email correspondence, completing agendas/minutes/tender documents, memos, and reports.




- Accounting duties including purchase orders and goods receipting, tracking orders, managing contractor accounts enquiries.
- Daily: manage and action all correspondence into the City of Subiaco through the Customer Relationship Management system, TechOne.
- Manage Waste email correspondence with internal & external stakeholders.
- Update the City of Subiaco website in relation to waste and infrastructure services.
- Manage all waste and infrastructure correspondence/corporate documents using the City’s record keeping system, CM9.
- Manage the ordering of collateral, uniforms, and stock for the Waste & Infrastructure teams.
- Provide information for field teams via 2 way and email.
- Manage administration duties.
- Conduct onsite bin audits utilising City of Subiaco's pool vehicle.

- Project Management
- Undertake or assist with the planning and delivery of waste and sustainability projects.
- Assist with contract documentation and tender document preparation and panel review.
- Liaise with various organisations including state government departments, other local authorities, non-government organisations and external stakeholders.
- Update and maintain online databases.

To be successful in this role you will have:

- Ability to handle high volumes of work and multiple tasks simultaneously in a fast-paced workplace.
- Experience in the waste management industry including waste recycling, reduction, recovery, and waste legislation is an advantage but not essential.
- Demonstrated competence in several key skills areas related to major elements of the job.

What the City of Subiaco can offer you:





Your health and safety and well-being are our priority. We offer excellent benefits to help you achieve work-life balance and we are committed to equal opportunity employment.

- Up to five weeks of annual leave
- Rostered days off
- Sustainable travel allowance or a parking permit
- Free membership to Lords Recreation Centre
- Health Insurance Corporate Membership discounts
- Flexible working arrangements
- Superannuation co-contributions
- 12 weeks of paid parental leave
- 24/7 Employee Assistance Program
- Social Club
- Novated lease and salary packaging options
- Learning and development options
- Paid study leave and tuition assistance
- Health assessments

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Salary range:

In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4. The salary range is $74,220.64 to $84,667.44 per annum, exclusive of superannuation.

We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included and treated fairly with respect. As an equal opportunity employer, we encourage all applications, as part of a diverse and inclusive workforce.

To apply:

Please follow the on-screen prompts to complete and submit your application, either via our website or through SEEK. Please provide your current CV and a cover letter telling us how you meet the requirements listed above.

Enquiries should be addressed to Jennifer Black - Coordinator Waste & Infrastructure Maintenance at [email protected]. If you would like to receive a full PDF copy of the position description, please send your request to [email protected], referencing this position title.

The estimated closure date is 4 December 2025, but we reserve the right to close the advertisement before this date.

Applicants must have the right to work in Australia.

Apply on Kit Job: kitjobau.com/job/2ro9gs

📌 Infrastructure and Waste Administration and Customer Service Officer (Subiaco)
🏢 City of Subiaco
📍 Subiaco