28 Nov
FindStaff
Northcote
About IntoJobs
At IntoJobs, we believe there's a job for everyone. We provide high-quality advice, support, and care to Australians looking to enter or re-enter the workforce. Through Workforce Australia contracts, innovative mobile delivery, smaller caseloads, and end-to-end support, we help participants achieve their goals.
We also deliver Self-Employment Assistance (SEA) and Career Transition Assistance (CTA) programs across five regions, supporting aspiring entrepreneurs and people aged 45+ to succeed through mentoring, workshops, and coaching.
About the Role
As Program Administrator, you'll play a key role in ensuring smooth delivery of SEA and CTA programs. You'll provide high-quality administrative and coordination support, manage participant onboarding, maintain compliance with government guidelines, and deliver exceptional customer service to participants and stakeholders.
This is a dynamic role where you'll support trainers, mentors, and facilitators while keeping programs running efficiently and meeting contractual standards.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone, email, and online channels.
- Prepare participant information packs and conduct welcome/outreach calls.
- Manage participant intake, registrations,
and assist with accessing resources and submitting documents.
- Process referrals, eligibility checks, claims, and purchase orders.
- Coordinate day-to-day administrative functions including inbox management and data entry.
- Assist with scheduling workshops, appointments, and assessments.
- Support trainers and mentors with materials, room bookings, and participant documentation.
- Ensure compliance with DEWR guidelines and provider contractual obligations.
About You
To succeed in this role, you'll bring:
- Strong administration and organisational skills.
- Excellent communication and customer service abilities.
- High attention to detail and compliance focus.
- Ability to manage competing priorities and meet deadlines.
- Proficiency with digital tools, CRM systems, and MS Suite.
- Initiative and ability to work autonomously and collaboratively.
- Problem-solving mindset and commitment to continuous improvement.
Why Join Us?
- Make a real difference in people's lives.
- Work with a passionate, supportive team.
- Opportunities for growth and development.
- Adaptable work arrangements.
Ready to help Australians achieve their goals?
Apply now and be part of a team that believes there's a job for everyone.
📌 Program Administrator (Northcote)
🏢 FindStaff
📍 Northcote
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