About the role
The Practice Manager will play a key role in overseeing the overall operations, development and success of a two-site physiotherapy business. This is a pivotal role, with the successful applicant acting as a knowledgeable and approachable resource and ambassador for our patients, referrers, practitioners, administration team and the wider community. We pride ourselves on delivering high-quality, professional care while fostering a fun, positive and welcoming environment. We value a team culture that is engaging, supportive and genuinely enjoyable, without compromising on professionalism. Hours: Monday
- Friday 9:00 am to 5:00 pm (no weekend work)

Key Responsibilities

- Manage reception duties and oversee the day-to-day operations and systems of the clinic, including the practice management software.
- Work closely with the Managing Director to support the orientation and onboarding of recent team members, ensuring all administrative staff are appropriately qualified and have access to ongoing training and development to support effective and efficient service delivery.
- Oversee accounts receivable and debt management processes.
- Coordinate administrative staff shifts and ensure rosters are accurate, current and appropriately managed.
- Oversee the day-to-day business operations of the business ensuring a strong focus on client experience, accountability, efficiency, and the effective use of materials and resources.




- Promote and inspire commitment to the vision, values and culture of our business. About you
- Previous experience in a management role and/or within a healthcare or allied health setting (essential).
- Experience with Zanda Practice Management Software is highly regarded, but not essential.
- Leads by example, balancing kindness, empathy and accountability.
- Takes a hands-on, calm and practical approach, particularly under pressure, while maintaining high standards and a commitment to continuous improvement.
- Demonstrates a proactive, mature and solutions-focused approach to work and problem-solving.
- Shows genuine empathy and care for our clients, with a strong desire to support them and their families.
- Has the ability to work independently and take ownership of responsibilities, while also collaborating effectively as part of a team.
- Friendly, approachable and an excellent communicator, with the ability to lead a close-knit team while also being a supportive and collaborative team member. If you feel you are a good candidate to lead a team in a fun, engaging manner, while being able to manage challenging situations with maturity, professionalism and objectivity, maintain clear boundaries, and keep the focus on the needs of the team, our clients and the business, we would love to hear from you. Please send through a cover letter detailing your experience and why you think you would suit the role.

📌 Full-Time Practice Manager (North Lakes)
🏢 Scope
📍 North Lakes