As our Customer Service Officer (CSO), you'll be the friendly face of our office, providing reception and administrative support to keep our day‐to‐day operations running smoothly. From welcoming visitors and assisting with enquiries to supporting colleagues across the office, you'll play an important role in creating a positive experience for everyone who walks through our doors.
Undertaking general office and reception duties which includes providing a welcoming front desk service
Maintaining a working knowledge of relevant support services within CHL and from partner agencies
Providing relevant information to customers
Ensuring data entry is accurate
Contributing to projects
Providing additional appropriate support to wider team and organization
What we're looking for
A positive, inclusive and respectful workplace by bringing a balanced approach to your work and contributing to an workplace where everyone feels safe, valued and free from harassment and discrimination, you'll bring:
Minimum 2 years' experience in a similar role
Strong skills in Microsoft Office and knowledge of IT platforms
Ability to demonstrate knowledge and understanding of people experiencing social disadvantages
Current Driver's Licence (preferred but not essential)
Satisfactory Police and Working With Children Checks
Commitment to the right of every person to good quality housing and a sense of Belonging
Above else, we're looking for people who bring our values to life every day:
People first: Every person matters.
Built on integrity: Do the right thing.
Relentless in delivery: Make an impact.
Brave enough to lead: Challenge, innovate, improve.
At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:
A purpose-driven role with meaningful national footprint that makes a real impact.
A team-oriented, supportive and inclusive workplace.
Versatile work arrangements and opportunities for professional development
One day off a year as 'You Day' to celebrate you
Great salary + Super + Salary Packaging (increase your take home pay) and much more.
Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.
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