21st October, 2026

Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth

Your New Company

This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring great people and offer a range of roles and development opportunities to support team growth.

Your New Role

As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:
Interact with customers for bookings, pricing, queries, service options, shipment updates
Enhance customer experience and foster relationships, improve credibility and create customer loyalty
Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
Cargowise Tasks
CW Bookings
Cargowise Data Entry




Liaise with overseas partners & internal colleagues
Customer Rate Set up
Customer Summary Reports
Customer Enquiries
Customer Quotations
Distribution of incoming emails/documents to various internal departments
Customer Courtesy Service Calls

What you will need to succeed
Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
Customer Service Representative experience
Cargowise experience
Manage Competing External and Internal Priorities
Transparent Oral & Written Communication Skills
Productive Planning and Organising Skills
Effective communications
Ability to Work Autonomously, whilst working within a team
Diligent and Conscientiousness
Willingness to Learn & Grow within Role
Adaptable & Adaptable to Changing Market Conditions
Team Orientated
Flexible & Willing to Support Others
Genuine, Sincere & Authentic
Accountable, Responsible, Takes Ownership

Salary and Compensation

$85,000 - $100,000 per annum + Superannuation
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📌 Customer Service Team Member City Of Gold Coast
🏢 Bunnings
📍 City of Gold Coast