XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT Software Australia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Position: Service Now ITSM Architect Role Overview

We are seeking an experienced Service Now ITSM Architectwithstrong expertise in leading customer discovery workshops, requirementgathering, solution architecture, and end-to-end Service Now ITSMimplementations. The ideal candidate will engage with business and ITstakeholders to understand current processes, identify transformationopportunities, and design scalable Service Now solutions aligned with businessobjectives.

Key ResponsibilitiesDiscovery & Consulting
Lead customer discoverysessions, workshops, and stakeholder interviews to understand businesschallenges,



existing ITSM processes, and transformation goals.
Facilitate process-mappingworkshops and perform current-state vs. future-state gap analysis.
Capture and documentbusiness, functional, and technical requirements.
Provide consultingrecommendations and define Service Now adoption roadmaps.
Present solution approaches,effort estimates, implementation strategies, and best practices to customerleadership teams.
Change Management
Request Management
Knowledge Management
Service Catalog
CMDB
Define solution architecturealigned with Service Now best practices and platform governance.
Create architecturedocuments, solution designs, process flows, integration diagrams, andimplementation roadmaps.
Ensure scalability, security,maintainability, and performance of proposed solutions.

Preferred Qualifications
Service Now Certified Technical Architect (CTA) – Advantage

📌 Servicenow Itsm Architect New South Wales (Australia)
🏢 XPT Software
📍 Australia