Location: Weipa QLD or Brisbane, with regular travel.
Contract: Permanent Full Time.
Responsibilities:
- Ticket Processing and management
- Computer & Telephony support (including computer build and triage activities)
- Desktop Application support (with additional support from other application SME's as required)
- User support for Video Conferencing and Collaborative Applications
- Maintenance of critical IT infrastructure
- Call outs for high criticality incidents
Qualifications:
- Strong safety focus
- 3 years minimum experience supporting a mid to large size Windows desktop workplace
- Demonstrated experience in providing high quality IS&T; support and customer service
- Proven ability to work collaboratively in a team environment
- Excellent customer engagement skills
- Strong and demonstrable problem‑solving skills
- Excellent communication and interpersonal skills
Employer: Atturra.
Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications, and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered