About UTS

At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

Student Connect is the central enquiry service for students and supports current students, prospective domestic students, graduates, alumni and members of the public. It provides assistance through phone, digital and on campus channels.

Job purpose

The Senior Officer, Conversion and Campaigns supports the operational delivery of domestic coursework recruitment and continuing student campaigns. The role coordinates campaign activities and ensures Student Connect staff are effectively resourced and trained to deliver consistent, high-quality outcomes aligned with campaign objectives. Working closely with Student Administration Unit (SAU) Coordinators, Domestic Recruitment and Admissions and key stakeholders, the role supports accurate, timely and responsive customer service.

Role responsibilities

Develop and coordinate campaign schedules and support materials with key stakeholders.





Support conversion activities and provide campaign insights.

Provide daily support across frontline service channels and assist with staff allocations.

Resolve complex enquiries and transactions and act as an escalation point for complaints.

Provide advice, training, and mentoring support to staff.

Maintain effective relationships with customers and stakeholders.

Identify process improvements and support changes to procedures, work instructions, and information.

Refer to the position description for more detail.

Detailed Description

Selection Criteria

With examples, please outline within your cover letter how you meet the following three (3) key selection criteria points below:

1.Demonstrated proficiency in the use of required technology e.g. student systems, Microsoft suite,PowerBi, Salesforce

2.Provide advice, training, and mentoring support to staff to resolve student enquiries and transactions.

3.Demonstrated professional knowledge of best practice student conversion and campaign management within a complex tertiary education workplace.

Applicants who do not address the selection criteria will not be considered.

Remuneration/Salary

What we Offer

Base Salary Range: $101,277.00 to $109,651.00 (HEW 6) Plus 17% Superannuation (Pension)

The position is full time and will be made on a continuing basis.

UTS staff also benefit from a wide range of Employee Benefit include flexible work practices, generous parental leave and salary packaging opportunities.

📌 Senior Officer, Conversion and Campaigns (Sydney)
🏢 University Of Technology Sydney
📍 Sydney