Job Description
#EnterTheGame
- Activate, coming soon to Melbourne /n /n Activate: What We Do /n /n Activate is redefining how the world plays. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people
- physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges
- it’s easy to start, hard to beat. /n /n We’re launching Activate in Australia and looking for the leader who will bring our Melbourne venue to life. /n /n ▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in. /n Enter the Role /n This isn’t a typical Store Leader role, because Activate isn’t a typical venue. /n /n As Store Leader, you’ll lead the Melbourne team, own day-to-day operations and make sure every customer has an exceptional experience. /n /n You’ll be hands-on and visible on the floor, working alongside your team, coaching in the moment, supporting customers and solving operational challenges as they arise. /n /n You’ll take ownership of venue standards, team performance, customer experience, technology, maintenance and operational readiness, helping bring the Activate experience to life in Melbourne. /n /n /n What You'll Own Store Operations /n /n
- Lead the day-to-day operation of the Melbourne venue and ensure Activate standards are consistently delivered. /n
- Maintain a safe, clean and customer-ready environment across the venue. /n
- Manage rostering and workforce planning to support trading requirements and peak periods. /n
- Monitor venue performance and identify opportunities to improve operations and customer experience. /n
- Complete regular venue inspections across front desk,



gaming areas and customer spaces. /n
- Ensure safety, security and operational procedures are followed. /n
- Support company initiatives, training programs and operational improvements. /n
- Connect regularly with Operations leaders to share updates, insights and feedback. /n /n /n Customer Experience /n /n
- Create memorable experiences for every customer who visits Activate. /n
- Keep customer satisfaction at the centre of daily decisions. /n
- Support the team to deliver exceptional service and confidently handle customer questions and concerns. /n
- Gather customer feedback and identify opportunities to continuously improve the experience. /n /n Team Leadership /n /n
- Lead, coach and develop the venue team through recruitment, onboarding, training and ongoing development. /n
- Build an energetic, supportive and accountable team culture. /n
- Train team members across game operations, customer interactions, venue standards and Activate initiatives. /n
- Manage performance through regular feedback, coaching and transparent expectations. /n
- Help team members build confidence, capability and opportunities for growth. /n /n /n Maintenance, Technology & Inventory /n /n
- Support the smooth operation of gaming rooms, technology and venue equipment. /n
- Troubleshoot basic technical and operational issues using established processes. /n
- Complete basic maintenance tasks when required,



including using hand and power tools. /n
- Escalate technical issues and work with Activate’s global technical support team when required. /n
- Maintain oversight of inventory, equipment and venue maintenance requirements. /n
- Ensure the team understands the connection between venue upkeep and an exceptional customer experience. /n /n /n Market Entry & Readiness /n As part of Activate’s Australian launch, you’ll also help establish strong local operating foundations by: /n /n
- Maintaining local compliance requirements, branding, signage and operational materials. /n
- Partnering with internal stakeholders on operational and marketing campaign implementation. /n
- Supporting training, communication and processes that meet local requirements and help attract and retain high-performing teams. /n
- Establishing clear communication channels for venue, maintenance and performance updates. /n
- Providing Operations leadership with accurate and timely updates on venue readiness and performance. /n /n /n /n What You'll Bring /n We’re looking for someone with: /n /n
- Leadership experience in a customer-facing environment such as entertainment, hospitality, retail, fitness or venue management. /n
- Experience leading, coaching and developing teams while managing day-to-day operations. /n
- A proven ability to build a strong, collaborative and accountable team culture. /n
- Strong communication and relationship-building skills. /n
- The ability to manage competing priorities in a fast-paced environment. /n
- A practical, hands-on approach to problem-solving and troubleshooting. /n
- Confidence working with technology and learning new systems. /n
- A technical background is not required. We

📌 Store Leader (Melbourne)
🏢 Activate Games
📍 Melbourne