Job Description
/n /n IT Skills and Experience /n /n
- Handling Different PC Operating Systems ( Windows 7/8 and 10) /n
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM) /n
- Basic knowledge of SOE and group policies /n
- Printer support /n
- Good knowledge of MS Office tools installation & troubleshooting /n
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems /n
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure. /n
- Unboxing of devices and performing DOA (Dead on Arrival) process if needed. /n
- Collection of device information (MAC address/ Model/ SN) /n
- Connect devices to warehouse network /n
- Physical installation of devices (installation of the tablet to a forklift,



installation of the physical printer) /n
- Configuration of the device including OS and application level (as per manual) /n
- Function test for each device /n
- Label print test from performance, quality, speed, and stability. /n
- Device setup and configuration knowledge transfer /n
- Support Go-Live Change workplace from INT to PROD /n
- Printer general test /n /n /n IT Qualifications /n At least two of the following: /n /n
- PC Laptop OEM Maintenance Certification /n
- CompTIA A+ Certification /n
- Microsoft Certified IT Professional (MCITP) certification in the desktop area /n
- Microsoft Office Specialist (MOS) Certification /n /n /n Experience in a similar role /n /n
- 05 Years of relevant experience /n /n /n

📌 Helpdesk Support (Sydney)
🏢 Axiom Technologies Group
📍 Sydney