Australian Concert & Entertainment Security – Sydney NSW

As a Security Ranger Supervisor, you will lead from the front, providing day-to-day direction and support to frontline Rangers while ensuring a professional, proactive and customer-focused security presence.

You will coordinate shift operations, conduct team briefings, respond to incidents and emergencies, maintain high operational standards and support your team in delivering a safe and welcoming environment for visitors and the wider community.

This is a varied, highly visible position suited to an experienced security professional who enjoys leading people, solving problems and being actively involved in frontline operations.

About the Role

As a Security Ranger Supervisor, you will lead from the front, providing day-to-day direction and support to frontline Rangers while ensuring a professional, proactive and customer-focused security presence.

You will coordinate shift operations, conduct team briefings, respond to incidents and emergencies, maintain high operational standards and support your team in delivering a safe and welcoming environment for visitors and the wider community.

This is a varied, highly visible position suited to an experienced security professional who enjoys leading people, solving problems and being actively involved in frontline operations.

Key Responsibilities

In this role, you will:

- Lead, support and coordinate frontline Security Rangers during daily operations
- Prepare operational shift briefs and conduct effective pre-shift team briefings
- Allocate and coordinate resources to support operational requirements




- Provide clear direction and leadership during incidents, emergencies and other operational situations
- Promote high standards of professionalism, presentation, customer service and operational performance
- Support team members with day-to-day guidance, coaching and operational matters
- Communicate effectively with management, stakeholders and other operational teams
- Deliver professional customer service and visitor engagement
- Conduct regular vehicle and foot patrols to protect people, property and physical assets
- Monitor public spaces and proactively identify and respond to safety and security risks
- Act as a first responder to incidents and emergencies
- Operate and monitor control room, surveillance and security technology systems
- Manage and monitor access control requirements
- Complete accurate incident reports, security documentation and operational records

About You

You are an experienced security professional who is confident leading people in a energetic, customer-facing environment.

You will bring:

- A minimum of 2 years' experience in a security supervisory or similar leadership role
- Demonstrated ability to lead and coordinate frontline teams
- Strong operational judgement and the ability to remain calm under pressure




- A strong customer service focus and confidence engaging with members of the public
- Excellent verbal and written communication skills
- Strong attention to detail and reporting capabilities
- A qualified approach and high standard of personal presentation
- Reliability, punctuality and a commitment to maintaining high operational standards
- Confidence using technology and security systems
- Availability to work across a rotating 24/7 roster

Required Certifications

To be considered, you must hold:

- Current NSW Class 1A Security Licence
- Current First Aid & CPR Certificate
- Current Responsible Service of Alcohol (RSA) Competency Card
- Unrestricted NSW Driver Licence

Highly Regarded or Willing to Obtain

The following qualifications and certifications will be highly regarded:

- White Card
- Traffic Control and Traffic Management Plan (Implementer) qualifications
- Fire Warden / Chief Warden certification
- SEINS training
- Working With Children Check

Why Join ACESGroup?

At ACESGroup, we aim to offer more than just a job – we provide opportunities to build long-term careers.

As part of our team, you will have access to:

- Opportunities to work across some of Sydney's most recognised and high-profile locations
- Clear career pathways within a growing national organisation
- Ongoing training and professional development through our internal RTO, Affine Training
- Exposure to innovative security technology and operational systems
- Competitive employment conditions and long-term opportunities
- A supportive environment where strong performance and leadership are recognised

About ACE

📌 Security Ranger Supervisor (Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney