The Senior Account Manager will serve as the primary point of contact for clients, ensuring their digital marketing needs are met and oversee the delivery of all Epsilon DMS campaigns. This role focuses on building and nurturing client relationships, understanding their objectives, and to create media strategy and implementation recommendations across all media for their clients. In addition, they will be responsible for PMX Lift Client relationship and stakeholder management which includes education, media planning and compliance. The Senior Account Manager is responsible and identifying opportunities to optimize and expand accounts. Success in this role requires strong communication skills, solid campaign management, digital marketing expertise, and a proactive approach to client satisfaction and retention.

Company Description

Overview

The Senior Account Manager will serve as the primary point of contact for clients, ensuring their digital marketing needs are met and oversee the delivery of all Epsilon DMS campaigns. This role focuses on building and nurturing client relationships, understanding their objectives, and to create media strategy and implementation recommendations across all media for their clients. In addition, they will be responsible for PMX Lift Client relationship and stakeholder management which includes education, media planning and compliance. The Senior Account Manager is responsible and identifying opportunities to optimize and expand accounts. Success in this role requires solid communication skills, strong campaign management, digital marketing expertise, and a proactive approach to client satisfaction and retention.

Responsibilities





- Understand and apply the full capabilities of Epsilon DMS and PMX Lift to internal Publicis Agencies
- Develop, and maintain relationships with agency and clients - delivering to PMX and agency expectations, resolving campaign issues (creative, pixels), creative updates, insights, ongoing campaign management
- Oversee new campaign launches – including coordinating media delivery, ensuring campaign is set up correctly and launched on time
- Manage creative process when needed, ensuring creative execution is delivered on time and meets clients’ expectations
- Requesting campaign launch actions with agency/clients; pixels, tracking, etc
- Pull and collate accurate campaign insights for agency teams for Epsilon DMS
- Updating salesforce, addressing finance queries to ensure timely billing and revenue recognition
- Generate market-relevant collateral (case studies, onepagers, market insights)

Qualifications

- Min. 4 years account management/agency experience
- Experience with programmatic advertising platforms
- Experience in digital media across performance marketing, rich media, video and audio is preferred
- Experience in media planning, digital measurement metrics, customer service.

Behavioral Traits

- Trusted Business - Advisor Builds strong senior stakeholder relationships, acting as a strategic partner to agencies and clients,



with a relentless focus on delivering against business objectives and solving complex challenges.
- Commitment to Excellence - Uncompromising in the pursuit of best-in-class digital products, solutions, and activation standards that drive superior client outcomes.
- Innovation & Curiosity - Passionate about emerging technologies and continuously exploring how innovation can unlock new opportunities for clients and the business.
- Operational Rigour - Champions operational excellence, embedding strong processes, accountability, and consistency to deliver high quality, scalable outcomes.
- High-Performance Mindset - Sets and upholds high standards, fostering a results-driven culture with a strong focus on accountability, precision, and continuous improvement.
- Collaborative Approach - A team-first leader who brings people together across teams and disciplines to create the best collective outcomes.
- Lead with Integrity & Care - Demonstrates empathy and authenticity, recognising that how outcomes are achieved is as important as the outcomes themselves.
- Growth & Future Focused - Challenges the status quo, embraces change, and proactively seeks opportunities to evolve, innovate, and drive future growth

Working in collaboration with

- Client Service Team
- Ad operations team
- PMX team

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for

📌 Senior Account Manager (Sydney)
🏢 Epsilon
📍 Sydney