Role Description We are seeking an experienced and highly driven Assistant Store Manager to support the leadership of our Gold Coast Pop-Up store. This is a fixed-term full-time position.
This role requires a hands‑on leader who can operate at pace, lead floor operations day to day, and help build a high‑performing retail environment. You will work closely with the Store Manager, Retail Operations Manager, and Head Office team to ensure seamless execution across all areas of the business.
You will support staff management and role assignment across the floor, monitor performance against sales and service targets, and help deliver a premium in-store customer experience that reflects the Mode Mischief brand.
Key Responsibilities
Assist the Store Manager in overseeing daily store operations and leading floor operations, ensuring operational excellence and efficiency
Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
Coordinate staff management and role assignment across the floor, ensuring the right coverage at the right times
Monitor individual and store performance against targets, providing feedback and coaching to support growth
Work closely with the Retail Operations Manager and Head Office to align store performance with company objectives
Assist with staff scheduling, training, and onboarding to maintain a skilled and engaged team
Drive consistent visual merchandising standards and maintain store presentation to brand guidelines
Support opening and closing procedures, inventory management, and loss prevention efforts
Proactively identify operational challenges and implement effective solutions
Represent the brand with professionalism and integrity at all times
Qualifications and Experience
Proven experience in retail supervisory or management roles, ideally within fast‑paced, high‑volume environments
Demonstrated leadership and team management capabilities
Exceptional customer service and communication skills
Strong organisational and problem‑solving aptitude
Ability to enforce operational standards and compliance
Knowledge of visual merchandising best practices
Ability to thrive in a agile environment with competing priorities
Knowledge and passion for the brand
This is a unique opportunity to join a fast‑growing brand during a key stage of its retail expansion. As part of the Gold Coast Pop-Up team, you will help bring the Mode Mischief brand to life in this market, contributing to a premium retail experience that reflects the brand's identity and ambitions. If you're a driven retail professional with genuine knowledge of and passion for the brand, we would love to hear from you.