Part-time role | Monday-Thursday

Be the welcoming face of Steps2Life and help create an exceptional experience for our clients and families.

Steps2Life Health is a growing multidisciplinary allied health provider supporting children, adults and families across Western Sydney.

We are looking for an organised, confident and personable Administration Assistant to join our team in Kingswood.

This is an important client-facing role where you will often be the first point of contact for new and existing clients. We’re looking for someone who combines excellent customer service with strong administration skills and confidence using technology and practice management systems.

Experience within

allied health, healthcare, disability or the NDIS

will be highly regarded.

About the Role Working closely with our administration and clinical teams, you will help coordinate the day-to-day client experience and ensure our clinics operate efficiently.

Your responsibilities will include:

Welcoming clients, families and visitors to the clinic

Managing incoming telephone calls, emails and client enquiries

Coordinating appointments and clinician calendars

Supporting new client enquiries, intake and onboarding

Following up enquiries and assisting prospective clients through the booking process

Managing appointment confirmations, cancellations and rescheduling

Maintaining accurate client information and records

Using our CRM, practice management and communication systems

Supporting clinicians with day-to-day administrative requirements

Liaising with clients, families, support coordinators and other stakeholders





Assisting with NDIS-related administration and documentation where required

Maintaining a professional, organised and welcoming clinic environment

Supporting general administration and operational activities across the business

Systems & Technology We are looking for someone who is comfortable learning and working across multiple systems.

Experience with any of the following will be highly regarded:

HubSpot

Splose

Dialpad

Similar CRM or practice management software

Microsoft Office / Microsoft 365

Online booking and calendar management systems

You don't necessarily need experience with every platform, but you should be

confident with technology and able to learn new systems quickly .

About You You'll be someone who genuinely enjoys working with people while also being highly organised behind the scenes.

Ideally, you will have:

Previous administration, reception or customer service experience

Experience in a client-facing environment

Excellent verbal and written communication skills

A warm, professional and confident telephone manner

Strong attention to detail

Positive organisation and time-management skills

Confidence managing multiple priorities in a busy environment

Strong computer and systems skills





The ability to handle sensitive client information professionally and confidentially

A proactive approach to problem-solving

The ability to work collaboratively with clinicians and other administration team members

Previous experience within the NDIS, allied health, healthcare or disability sector is highly regarded but not essential.

Why Join Steps2Life? At Steps2Life, administration is an important part of the client journey - not simply a back-office function.

You’ll have the opportunity to:

Join a growing multidisciplinary allied health organisation

Work alongside experienced clinicians and healthcare professionals

Develop valuable experience across allied health and the NDIS

Build your skills across CRM, practice management and client engagement systems

Work within a supportive and collaborative team

Take on greater responsibility as your experience develops

Contribute ideas to improve our systems, processes and client experience

Build a genuine career within a growing healthcare organisation

About Steps2Life Health Steps2Life Health provides multidisciplinary allied health services across North Parramatta, Regents Park and Kingswood, including Occupational Therapy, Speech Pathology, Behaviour Support and other allied health services.

Our clients and families are at the centre of what we do, and our administration team plays an essential role in making sure every interaction - from the first phone call through to ongoing appointments - is professional, welcoming and well organised.

Interested in joining us?

If you’re organised, confident with technology and passionate about delivering a great cli

📌 Administration Assistant (Kingswood)
🏢 Steps2Life
📍 Kingswood