Customer & Administration Support | Metroll Hobart Keep Customers Happy. Coordinate Projects. Make Things Happen.

Metroll Hobart is seeking a proactive and organised Customer & Administration Support professional to join our team.

This is a hands-on role where you'll be at the centre of customer communication, shed project coordination, and branch operations. You'll work closely with customers, suppliers, transport, and internal teams to ensure orders are delivered accurately, efficiently, and on time.

If you're a strong communicator who enjoys variety, takes ownership, and thrives in a busy environment, this could be your next opportunity.

About The Role Reporting to the Branch Manager, you will coordinate shed orders from start to finish while providing essential administration support to keep the branch running smoothly. You'll be responsible for keeping customers informed, managing project details, and ensuring all teams have the right information to deliver great outcomes.

Key Responsibilities

Coordinate shed projects from order through to delivery

Act as the key contact for customers, providing updates and resolving enquiries

Manage order information, documentation, and project records accurately

Coordinate third-party product purchases, deliveries, and collections

Check, receipt, and label incoming materials

Maintain accurate records across systems including Pronto and internal trackers

Liaise with production, transport, and National Shed Support teams to meet delivery timelines

Prepare job cards and enter sales orders where required

Manage customer progress payments and required documentation

Confirm delivery requirements and communicate updates to customers

Assist with customer claims, product enquiries, and general administration





Support the Branch Manager with customer relationships and operational activities

About You You're organised, customer-focused, and someone who takes pride in getting the details right.

You'll bring:

Experience in customer service, administration, sales support, or project coordination

Experience in construction, roofing, steel, sheds, fencing, manufacturing, or building products will be highly regarded

Strong communication skills with the ability to build positive relationships

Excellent attention to detail and accuracy

Ability to manage multiple priorities in a fast-paced environment

Strong computer skills including Microsoft Excel and Word

Experience with ERP systems such as Pronto is highly regarded

A proactive attitude and willingness to support the wider team

Strong problem-solving skills and ability to work independently

Location Requirement Applicants must currently live in Hobart or be willing to relocate to Hobart, Tasmania.

Why Join Metroll?

Join a trusted Australian manufacturer with a strong industry reputation

Play a key role in supporting customers and branch operations

Work with a close-knit and supportive local team

Stable full time opportunity with long-term career potential

Ongoing training and development opportunities

If you enjoy working with customers, coordinating projects, and being the person who keeps things moving, we'd love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

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