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APS 4
- Quality Program Support

role at

Australian Skills Quality Authority (ASQA) Base pay range A$77,452.00/yr
- A$81,920.00/yr Flexible (Any Location) Ongoing/Non-ongoing, Full Time/Part Time Who we are We are Australia’s National Vocational Education and Training (VET) regulator. What we do We regulate providers that deliver VET qualifications and courses to students in Australia or offer Australian qualifications internationally, providers that deliver VET courses to overseas students, and certain providers that deliver English Language Intensive Courses for Overseas Students. We also accredit VET courses to make sure nationally approved standards are met. Why we do it We ensure quality VET so that students, industry, governments and the community have confidence in the integrity of national qualifications issued by training providers, and that students are protected from any practices that come at the expense of their ability to gain the required competencies. ASQA supports and promotes a strong team culture, a safe, healthy and happy workplace and the sharing of knowledge. Visit our website for more information about ASQA, including our role and how we regulate. About the Opportunities ASQA’s purpose is to ensure quality VET so that students, industry, governments and the community have confidence in the integrity of national qualifications issued by training providers. To deliver on this purpose, ASQA is seeking

APS4 candidates

who have skill sets that match any of the following business areas. APS4 Service Delivery Officer – Service Delivery Team Service Delivery Officers (SDOs) work in a fast-paced environment and engage with a diverse customer base. The role requires someone who is proactive and effective, with great customer service skills.



As an SDO you will operate with limited direction to action moderately complex enquiries and administrative tasks. Service Delivery Officers are responsible for a range of tasks including but not limited to: Managing interactions professionally, responding accurately to phone and written enquiries about regulatory and compliance matters, providing technical support to external system users and responding to student enquiries Answering tip off calls, eliciting relevant information and accurately recording the intelligence received Performing a range of administrative tasks, including contributing to team projects and developing internal guides, while working independently with limited supervision APS4 Assessment Officer – Performance Monitoring and Compliance Management Assessment Officers provide administrative and operational support to the Performance Monitoring, Compliance and Operational teams within the team. This role involves assisting with the assessment of Registered Training Organisations and their compliance with relevant standards and legislation.

Key responsibilities
included but not limited to: Providing general administrative assistance to the assessment team, including scheduling, document management, maintaining records and preparation of assessment reports Assisting with the assessment of Registered Training Organisations (RTO)



against the relevant standards and legislation Ensuring that all regulatory activities are conducted in accordance with ASQA’s policies and procedures APS4 Assessment Officer – Registrations Management and Assessment The Assessment Officer assists the Registration Management and Assessment (RMA) Team by undertaking routine processing of registration applications and providing general support. Under supervision, Assessment Officers in the RMA team are responsible for a range of tasks and duties including: Undertaking a structured risk assessment of provider applications under the NVETR Act and/or ESOS Act and assessing further evidence where applicable Undertaking structured risk assessment of the potential impact of changes to regulated providers’ operations, ownership and/or management personnel Undertaking a structured assessment of fit and proper person suitability Selection Criteria Demonstrated ability to work collaboratively within a team, provide support to colleagues as required, and support the management of change consistent with ASQA Values. Ability to understand best practice regulation and manage risks proportionately in a fast paced and changing environment. Demonstrated ability to manage confidential commercial and personal information with integrity and attention to detail. Demonstrated ability to work effectively, flexibly, and collaboratively with stakeholders, and to build trusted relationships and partnerships. High level written and oral communication skills, including an ability to prepare advice to senior management and other written material for diverse audiences. Demonstrated self-awareness and a commitment to personal development, including the ability to understand and act on constructive feedback positively. We are committed

📌 APS 4 - Quality Program Support (Brisbane)
🏢 Australian Skills Quality Authority (ASQA)
📍 Brisbane