Product Support Specialist (Brisbane)

Product Support Specialist (Brisbane)

21 Oct
|
Energy Power Systems Australia
|
Brisbane

21 Oct

Energy Power Systems Australia

Brisbane

Energy Power Systems Australia - Heathwood QLD

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

Power the future with EPSA At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role As our

Product Support Specialist – Electrical , you’ll be the electrical subject matter expert supporting EPSA’s rental generator and temperature control fleet across Australia.

Based in Perth, Brisbane, Adeliade or Melbourne , you’ll provide nationwide technical support to our workshop and field technicians across equipment specification, commissioning,



control system configuration and complex fault-finding. Your expertise will help ensure our rental assets remain

safe, compliant, reliable and customer-ready .

Key responsibilities include:

Providing specialist electrical support to workshop and field technicians across the Rental Solutions fleet

Supporting equipment specification, commissioning, complex fault-finding and technical issue resolution

Configuring and supporting control and monitoring systems, including ComAp controllers

Supporting the migration and integration of fleet assets into remote telemetry platforms

Advising sales and operations teams, project managers and engineers on generators, battery energy storage systems, chillers and HVAC equipment

Contributing technical input into EPSA’s five-year strategic fleet plan and annual CAPEX process

Reviewing branch fleet assets requiring major repairs and escalating significant technical issues

Ensuring fleet assets comply with relevant Australian standards, legislative requirements and document control processes

Developing and maintaining operating, maintenance, service scheduling and fault-diagnosis documentation

Supporting the onboarding and technical development of new rental technicians

Building strong technical relationships with Caterpillar, other dealers and equipment suppliers





Providing after-hours technical support when required

What you'll bring We’re looking for an experienced electrical specialist who combines strong technical capability with a practical, collaborative and solutions-focused approach.

Required:

An

A Grade industrial electrical trade qualification , or an

Electrical Engineering qualification supported by practical, hands-on experience

A minimum of five years’ field experience within power generation

Demonstrated knowledge of ComAp controllers and control systems

Strong experience with diesel or gas engine-driven generator systems and battery energy storage systems

Proven fault-finding, troubleshooting and diagnostic capability

Experience in PLC programming and system configuration

Knowledge of Australian standards and regulations relating to generator systems and electrical installations

Experience preparing, maintaining and controlling technical documentation

Solid communication, stakeholder engagement and problem-solving skills

High-level organisational capability, with the ability to manage multiple priorities and technical projects

Confidence working across multiple IT platforms

Highly regarded:

Technical experience with Caterpillar engines

Exposure to Atlas Copco or Sullair air compressors

Experience with York or Trane temperature control equipment

Broader experience across generators, battery energy storage, chillers or HVAC systems

Why join EPSA At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.

We believe great work

📌 Product Support Specialist (Brisbane)
🏢 Energy Power Systems Australia
📍 Brisbane

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