Opera Apartments is a well-established residential and accommodation building located in central South Brisbane. Our onsite management team manages both short‑term and long‑term accommodation, providing professional and personalised service to our guests and residents.

We are seeking a

friendly, organised and motivated Front Desk Receptionist

to join our onsite team. This is a customer‑focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.

About the Role As the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from arrival through to departure. You will also work closely with our housekeeping, maintenance and property management teams to ensure the smooth day‑to‑day operation of the building.

Key Responsibilities

Welcome and greet guests in a warm, professional and friendly manner

Manage

guest check‑ins and check‑outs , including providing keys/access information and explaining apartment and building facilities

Prepare and review

daily arrivals and departures

Respond to guest enquiries in person, by phone and via email

Assist guests with requests, questions and local information

Liaise closely with the

housekeeping team

to coordinate apartment cleaning and readiness for incoming guests

Liaise with the

maintenance team

regarding maintenance requests, apartment issues and urgent repairs

Monitor apartment availability and ensure rooms are ready for arrival

Assist with booking enquiries, reservations, amendments and cancellations

Identify opportunities to

maximise bookings, occupancy and revenue

Maintain accurate guest and booking records

Follow up outstanding payments and booking requirements where required





Handle guest concerns and complaints professionally and promptly

Assist with general reception, administration and office duties

Maintain a clean, organised and professional reception area

Follow building procedures, security requirements and company policies

Work collaboratively with the onsite management team to ensure a high standard of guest service

About You We are looking for someone who is:

Friendly, approachable and genuinely enjoys helping people

Confident and professional when dealing with guests

Well organised with excellent attention to detail

Reliable, punctual and able to work independently

Able to multitask and remain calm in a busy environment

A good communicator with strong English communication skills

Comfortable using computers, booking systems and email

Proactive and willing to take initiative

Sales and service focused, with an interest in maximising bookings and occupancy

Experience Previous hotel, accommodation or front desk experience is preferred , particularly experience with guest check‑in/check‑out, reservations or hotel/property management systems.

However, we are also happy to consider candidates with solid customer service, hospitality, administration or reception experience who are enthusiastic and willing to learn.

Experience with

property management, hotel reservation or channel management systems

will be highly regarded.

What We Offer

Join an established onsite management team

A varied role combining reception, guest service and accommodation operations

Opportunity to develop skills across hospitality, property management and accommodation

Supportive and professional working environment

Opportunity for career development within the onsite management team

If you are friendly, organised and enjoy creating a great experience for guests, we would love to hear from you.

📌 Receptionist (Brisbane)
🏢 Opera Apartments
📍 Brisbane