Position Overview Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager’s Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.

Key Responsibilities

Ensures all customer service assistants are making personal contact with customers

Responsible for achieving store goals as provided by the Operations Manager

Responsible for leading Front End Operations

Training staff on our Customer Service values

Ensures each customer has fast, friendly checkout service

Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times

Responsible for opening and closing store procedures

Assist with Front End Operations

Responsible for performing SM duties in their absence

Assists in supervising all team members

Assist in training, coaching and development of all Assistants

Reviews all corporate communications and reacts accordingly

Partners with Store Manager and/or corporate office regarding store issues

Drives store sales and controls expensesAssists payroll process and ensures payroll is within budget

Assists in merchandising procedures

Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)





Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

Authorises register functions including post voids, returns and discounts

Complies with Human Resources policies and procedures

Assists in receiving and stocking procedures

Receiving Deliveries and management of invoicing/paperwork

Checking off stock to invoice

Assists in driving Key Metrics: Sales, Margin and Expense Control

Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room

Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Essential Job Functions

Frequently operate computer, printer and cash register

Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m

Frequently ascend/descend ladders in order to retrieve and put away stock

Frequent use of stock trolleys, pallet jacks for the moving of stock

Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor





Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations

Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise

Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures

Must be able to remain in a stationary, upright position for 80% of the time

Qualifications and Work Skill Requirements

Recent relevant work experience

Demonstrated understanding and willingness to provide excellence in customer service

Ability to multi-task, direct and manage people

Creative thinking

Ability to maintain composure under pressure

Solid numeracy skills

Personal Attributes High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

Summary & About Us At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. Yep - it’s that simple, NOTHING in store is over $10.

We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.

This is the perfect chance to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up‑skilling to set you up in a career.

📌 Ten Tops 3IC Store Support (Richmond)
🏢 Bernardi Group
📍 Richmond