Job Type: Permanent - Part Time

Location: Lilydale

Job Category: Clinical - Medical,Customer Service

About Us Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.

At AccessHC, you'll join a values-driven organisation that embraces

Equity, Collaboration, Respect, Innovation and Quality

in everything we do.

Job Description The opportunity We are seeking an exceptional Customer Service Professional to join our Lilydale GP Practice. With outstanding interpersonal skills, empathy, and emotional intelligence, you will provide a warm and welcoming experience for every patient while delivering exceptional customer service in a caring healthcare community service environment.

Reporting to the Customer Service Manager, this is a

Permanent Part-time 0.6 EFT

role -

8.30am - 4.30pm

based at

AccessHC

Lilydale.

Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

If you thrive in a fast-paced environment, enjoy helping others, and want to make a genuine difference in your community, we would love to hear from you.

What We Offer

Supportive and values-based culture and engaged workforce





Culture of trust and empowerment for people to grow and thrive

Commitment to work-life balance with flexible working conditions

Focus on staff wellbeing and health through our Employee Assistance Program (EAP)

Commitment to ongoing professional development and career growth

Paid parental leave and opportunity to purchase additional leave

Annual leave loading

Generous salary packaging opportunities of up to $15,990 per annum plus $2,650 for meals and entertainment expenses

Free on-site parking

Opportunities for career progression within a growing healthcare organisation

Read more about our culture and benefits: culture-and-advantages

Desired Skills And Experience What you will be doing

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

Assist customers to connect with our services directly or by referring them to the appropriate team

Provide administrative support to the team and maintain strict confidentiality





Arrange and co-ordinate interpreting/translating services when required

Book and rescheduling appointments for customers attending our premises in person

Collect and processing payments and claims for services delivered

Ability to working across Lilydale and Belgrave locations

About you Key Selection Criteria

A passion to deliver an exceptional customer service engagement with all customers

Experience in a customer-facing receptionist roles, such as medical, retail or hospitality

Engaging warm personality with the ability to quickly build rapport

Emotional intelligence and passion for making a difference in the community

Organised with strong attention to detail

Strong problem solving and negotiation skills

Demonstrated ability to work independently and in a team environment

Demonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgrounds

Proficiency in using Microsoft Office Suite & and other relevant software applications

Best Practice, TRAKCare are highly desirable

Compliance Requirements

National Police Check, Working with Children Check, NDIS Worker Screening Check.

Evidence of the right to work in Australia and a valid Driver’s Licence.

Attributes We Value

Strong customer service skills

Strong communication and interpersonal skills

High level of cultural sensitivity and awareness

Commitment to continuous quality improvement

A willingness to learn new skills

Effective time management and prioritisation skills

Well-developed presentation and written communication skills

Demonst

📌 Medical Receptionist (Lilydale)
🏢 Access Health and Community
📍 Lilydale