You are expected to work as a full-time retail manager for the business by comfortable overseeing customer service and daily operations for Northbridge Butchers, assisting with repetitive tasks where needed, and ensuring strict attention to food safety and quality standards.
1. Managed store sanitation to ensure a secure and hygienic store for customers
2. Monitored and managed inventory levels to prevent stockouts while minimising excess inventory costs
3. Addressed customer complaints and provided fair and satisfying resolutions for each concern.
4. Arranged meat displays to appeal diverse customers.
5. Supervised and directed retail assistants to achieve consistent quality standards in service delivery and support for retail customers.
6. Conducted cost analysis and research market price to determine and set price for freeze and dry goods.
7. Monitored costs and to ensure retail price is correct.
8. Negotiated price with suppliers to ensure profit margin is achieved.
9. Implement promotional campaigns.
10. Prepared clearance sections, changing signage and applying end caps to move overstock.
11. Established customer relationships to generate more business.
12.
Interacted with customers to build rapport and offer product expertise.
13. Ensured compliance with industry regulations and safety standards to mitigate risks.
14. Oversaw daily operations to ensure efficiency and productivity in the workplace.
Skills and Qualifications Required
Ø AQF Associate Degree, Advanced Diploma or Diploma; or at least two years of relevant work experience
Ø Leadership & People Skills: Ability to guide a small team, train new staff, and maintain a positive and productive work environment.
Ø Stock & Sales Awareness: Strong understanding of stock control, pricing, and promotions to keep the shop profitable and appealing to customers.
Ø Organisational Skills: Capacity to juggle daily shop operations, from rostering to compliance checks, while ensuring everything runs smoothly and on time.
Ø Problem-Solving Skills: Ability to handle unexpected challenges such as supplier delays or shortages calmly and effectively.