Location: Sydney, NSW — onsite only

Engagement: Part-time contractor, 2 days per week

Days: Mondays and Wednesdays at this stage

Hours: 8:30 AM – 5:00 PM

Contract length: Month-to-month

Start: Must be available to start in 2 weeks

Reporting to: IT Manager & Principal Consultant

About the Role

We’re seeking a reliable and proactive IT Support Contractor to provide Level 1/2 onsite support to a Sydney-based client.

This role combines hands-on end-user support with creating and maintaining clear IT documentation. You’ll troubleshoot everyday issues, manage tickets in ServiceNow, support device deployments, and turn recurring tasks and solutions into practical standard operating procedures (SOPs) and knowledge base articles.

The role requires attendance onsite for both working days.

Key Responsibilities

- Provide Level 1/2 onsite support across end-user hardware, software and connectivity.
- Triage, prioritise, resolve and update ServiceNow tickets, escalating issues in line with SLAs.
- Support Active Directory and Microsoft Entra ID (Azure AD) tasks, including user provisioning and password resets.
- Troubleshoot Microsoft 365, Outlook and email-related issues.
- Deploy and configure laptops, including Intune enrolment, imaging and user setup.
- Support printers, docking stations, peripherals and meeting room technology.
- Create and maintain SOPs, troubleshooting guides, setup instructions and knowledge base articles.
- Document recurring issues and fixes so other technicians can follow and reuse them.




- Keep accurate ticket records and communicate progress clearly to users.

Key Requirements

- At least 1 year of IT helpdesk or desktop support experience.
- Working knowledge of Windows 10/11, Microsoft 365 and basic networking.
- Experience with Intune, imaging and laptop deployments.
- Working knowledge of Active Directory and Microsoft Entra ID.
- Familiarity with ServiceNow or a similar IT ticketing system.
- Ability to create clear, accurate, step-by-step SOPs and IT documentation.
- Strong customer service skills and a professional, approachable manner.
- Ability to work independently, manage priorities and follow escalation processes.
- Based in Sydney and available onsite Mondays and Wednesdays, 9:00 AM – 5:00 PM.
- Available to start within two weeks.

- Valid ABN.
- Current public liability and qualified indemnity insurance, maintained throughout the engagement.
- Australian Working rights.

Desirable

- Relevant certifications, such as Microsoft or CompTIA A+/Network+.
- Previous experience providing IT support at client sites.
- Experience maintaining a ServiceNow knowledge base.

Additional Information A police or background check may be requested depending on client site requirements.

How to Apply

Please provide your CV, earliest start date, confirmation of Monday and Wednesday availability, and confirmation of your ABN and insurance.

Include a brief description of SOPs or IT documentation you’ve created. Any examples supplied should have confidential information removed.

📌 IT Support Contractor (Level 1/2) — Sydney
🏢 NerdNeighbour
📍 Sydney