Company Description Vield is an Australian Bitcoin-backed finance company that helps clients access the value of their Bitcoin without selling it. Through lending, credit, and safekeeping services, Vield converts Bitcoin holdings into practical liquidity while allowing clients to maintain exposure to the asset. The company operates on core principles of safety, security, and transparency, using segregated cold storage with Zodia Custody and multi-layered insurance protection.

Its platform is independently security-audited and supported by specialist cyber security and risk management partners. Based in Sydney, Australia, Vield also offers a Lending-as-a-Service platform that powers compliant, secure crypto-collateralised lending for other organizations.

Role Description The Operations Assistant is a full-time hybrid role based in Sydney, NSW, with a mix of in-office and work-from-home days. This position supports day-to-day operational activities, including processing and tracking client transactions, maintaining accurate records, and assisting with onboarding and account maintenance.

The Operations

Assistant will help refine workflows, coordinate with internal teams to resolve operational issues, and ensure that client requests are handled promptly and accurately.



The role includes responding to client inquiries, preparing basic reports, monitoring operational metrics, and escalating risks or exceptions in line with established procedures.

The Operations

Assistant will also contribute to continuous improvement initiatives to enhance efficiency, compliance, and client experience.

Qualifications

- Solid operations support skills, including experience in Operations and Operations Management.
- Well-developed Analytical Skills with the ability to interpret data, identify trends, and suggest process improvements.
- Effective Communication skills, with clear, professional written and verbal communication.
- Customer Service mindset, with a focus on responsiveness, reliability, and building trust with clients.
- High attention to detail and accuracy in documentation and transaction processing.
- Ability to work collaboratively in a hybrid environment and manage multiple tasks and deadlines.
- Comfort with technology and digital tools; prior experience in financial services or crypto assets is an advantage.
- Relevant tertiary education or equivalent practical experience in operations, finance, business, or a related field.

📌 Operations Assistant (Sydney)
🏢 Vield
📍 Sydney