Wedgefield, Port Hedland WA | Full-time | Immediate Start

Are you someone who makes things happen, rather than waiting for things to happen?

Total Connections is a well-established Western Australian business specialising in hydraulic and industrial hoses, fittings, servicing and repairs.

With branches in Perth, Port Hedland and Kalgoorlie, we support customers across the mining, drilling, construction, transport and industrial sectors.

We are looking for a proactive, organised and driven Operations Coordinator to join our busy Wedgefield branch in Port Hedland.

This is a role for a do-er. Someone who picks up the phone, chases answers, follows things through and gets results.

Working closely with our Pilbara Operations Manager, you will help coordinate our workshop and field service operations, ensuring jobs are booked, technicians are scheduled, parts are followed up, customers are kept informed and work continues moving.

We don't want someone who simply records information or passes messages along. We want someone who takes ownership, identifies what needs to happen next and makes sure it happens.

? About the Role

Your primary responsibility is to keep jobs moving through our workshop and field service operations.

This includes:

- Taking job bookings – Speaking with customers, understanding their requirements and organising work into our Wedgefield workshop or scheduling technicians to attend site.

- Scheduling technicians – Coordinating daily workloads, allocating jobs and helping ensure our workshop and field service technicians are productive.

- Chasing job updates – Speaking directly with technicians to understand where jobs are up to, what's outstanding and when they will be completed.

- Keeping customers informed – Proactively providing updates on job progress, delays and expected completion dates without waiting for customers to call.

- Following up parts – Checking that required parts have been ordered, chasing suppliers and freight deliveries, and following up anything holding up a job.

- Getting jobs completed – Identifying what is preventing work from progressing and taking action to get things moving.

- Getting jobs out the door – Coordinating completed jobs, customer collections, deliveries and handovers so equipment doesn't sit around unnecessarily.

- Managing outstanding work – Reviewing open Sales Orders daily, identifying jobs that need attention and following them through.

- Coordinating breakdowns and urgent work – Helping rearrange schedules and priorities when urgent customer requirements arise.

- Coordinating site work – Helping organise field service jobs, site attendance, materials and communication between customers and technicians.

- Maintaining accurate job information – Ensuring job notes, customer instructions, expected completion dates and outstanding actions are kept up to date.

- Supporting the Operations Manager – Taking ownership of day-to-day coordination and follow-ups so the Operations Manager can focus on running the wider operation.

You'll be dealing with customers, technicians, suppliers, stores and administration throughout the day.

Working in the Pilbara means priorities can change quickly. Jobs will run into problems. Parts and freight may be delayed. Breakdowns will interrupt the schedule. Customers will need answers.

Your job is to stay on top of it, find solutions and keep things moving.

? What We're Looking For

We're looking for someone with a strong work ethic, excellent communication skills and a genuine sense of urgency.

Someone who doesn't need to be reminded three times to follow something up.

Someone who sees an outstanding job and asks, "What's holding this up, and what can I do to get it moving?"

Required:

- Takes initiative and gets things done without constant supervision.

- Is persistent with follow-ups and doesn't let outstanding tasks disappear.

- Is comfortable picking up the phone and chasing technicians, suppliers and customers for answers.

- Can juggle multiple jobs, deadlines and changing priorities.

- Communicates clearly and confidently with customers and staff.

- Takes ownership of problems rather than simply passing them on.

- Understands the importance of keeping customers informed.

- Has solid organisational skills and attention to detail.

- Can make practical decisions and knows when to escalate an issue.

- Enjoys working in a busy environment where no two days are the same.

- Is confident using computers, job management systems and scheduling software.





- Takes pride in finishing tasks and seeing jobs through to completion.

Desirable:

Ideally, you will have experience in one or more of the following:

- Workshop or service coordination

- Mechanical, hydraulic or industrial service operations

- Scheduling technicians or tradespeople

- Mining services or heavy equipment maintenance

- Maintenance planning or scheduling

- Field service coordination

- Automotive service advising or workshop control

- Operations or service administration

Experience in hydraulics, mechanical repairs, heavy equipment or Pilbara mining services would be beneficial, but you don't need to be a tradesperson.

We can teach you our products, systems and processes. What we're looking for is someone with the right attitude, initiative and ability to get things done.

Experience with NetSuite or similar ERP systems would also be advantageous.

? What We Offer

- Full-time, permanent employment

- Competitive salary based on experience and capability

- Weekly pay

- Stable, long-term employment with an established WA business

- A busy, varied role where you can make a genuine difference

- Opportunity to take ownership and have a direct impact on daily operations

- Work closely with our Pilbara Operations Manager and experienced technical team

- Exposure to hydraulic, mechanical, mining and industrial operations

- Career development and progression opportunities

- Immediate start available for the right candidate

? Location

This position is based at our Wedgefield workshop in Port Hedland, Western Australia.

You will work closely with our workshop technicians, mobile field service team, administration staff and Pilbara Operations Manager to coordinate daily operations.

This is primarily an office-based role within a busy workshop environment, supporting both local workshop jobs and field service work throughout the Pilbara region.

✅ Ready to Apply?

If you're someone who makes things happen, we want to hear from you.

We're looking for someone who can take a job from the initial customer booking, coordinate the work, chase progress, keep the customer updated and help get the job completed and out the door.

If you enjoy being busy, solving problems, organising people and seeing things through to completion, this could be the role for you.

Please submit your résumé outlining your relevant experience.

Only shortlisted candidates will be contacted.

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📌 Operations Coordinator (Wedgefield)
🏢 Total Connections
📍 Wedgefield