How to apply

Applicants must submit a resume and a cover letter addressing the following:

1. Describe the role in your career most relevant to this position. Outline what you did, how long you held the role, and three specific strategies you used to improve team culture, including the impact this had on the business.

2. Describe one significant challenging situation you encountered with an employee, and how you resolved it successfully, in detail.

Applications without a cover letter addressing the above will not be progressed.

About the business

Kwik Koffee is a high-volume specialty coffee drive-through operating as part of KoffeeWorks Group in Perth. Our established Kwik Koffee Rockingham Drive Thru venue trades seven days a week and has strong potential for further growth.

About the role

This a full-time position responsible for the day-to-day operations of a single drive-through venue and its team, reporting directly to the Kwik Koffee Area Manager.

This is fundamentally a people management role: full responsibility for team leadership, rostering, performance management, and day-to-day decision-making at the venue. This is delivered from the floor, not from an office. The successful candidate will work on the coffee machine and at the service window alongside the team as part of daily operations. This is not a seated or administrative management role.

Trading hours range between 5am to 2pm. This role is a Sunday to Thursday work week. There is no evening or night trade associated with this role.

This role does not involve liquor licensing, multiple revenue streams (e.g. bar, restaurant, functions, events), or management across multiple departments (e.g. housekeeping, kitchen, front-of-house). The venue operates a single product line with one team.

Key responsibilities





- Full accountability for team leadership, culture, and performance at the venue

- Coaching, motivating, and developing team members, including recognising and building on strong performance

- Rostering and labour management

- Recruitment, onboarding, and training of venue staff

- Managing performance issues, formal warnings, and staff exits in line with Fair Work requirements

- Day-to-day operational management, including stock, cash handling, and venue presentation

- Driving venue profitability and operational standards

- Acting as the primary decision-maker on site, with support from the Area Manager on strategic matters

About you

- Proven experience managing teams of 6 or more people

- Experience in hospitality, QSR, or a comparable fast-paced, customer-facing environment is preferred; candidates from other industries with demonstrated people-management experience will be considered

- Demonstrated ability to lead across the full range of team management, including motivating, developing, and recognising staff, as well as managing performance issues, formal warnings, and staff exits where required, with a sound working knowledge of Fair Work requirements

- Demonstrated experience contributing to venue growth and profitability, not just day-to-day operational maintenance

- Comfortable working on the floor in a hands-on operational role, in addition to management duties

- This role is intended to be the applicant's primary and ongoing employment

Perks

- $80,000 base salary

- Superannuation

- Free coffee during shifts and staff discounts on food

- Set weekly roster, with hours confirmed in advance

- No evening or night trade

- Single-site, single-team structure with direct reporting to the Area Manager

- Career progression within KoffeeWorks Group is available but not required

📌 Venue Manager, Kwik Koffee Rockingham
🏢 Kwik Koffee Rockingham
📍 Rockingham