About betr

betr is a energetic Australian sports wagering company on a mission to revolutionise the betting experience. With a focus on modern technology and customer experience, we offer a vibrant workplace for people who love sport and take pride in doing the job properly.

About the role

We're building a new Customer Support team in our Melbourne office and looking for enthusiastic, customer-focused people to help shape it. You'll be at the heart of our operations, giving customers outstanding support and a seamless betting experience across chat, email and phone. This is an entry-level role, so no previous wagering or contact centre experience is required. It's a fast-paced role in a regulated industry, so you'll enjoy it if you thrive on a busy shift, hold yourself to a high standard and take compliance seriously. In return, you'll get thorough training, a supportive team and room to grow.

Key responsibilities

- Deliver exceptional customer support: respond to customers by chat, email and phone with professionalism, empathy and a friendly attitude.

- Resolve account issues: handle queries about account access, balances and initial payment questions, escalating to our specialist teams when needed.

- Explain betting processes: help customers understand how betting works and troubleshoot any issues they encounter.

- Promote responsible gambling:



guide customers on safe betting practices and recognise and act on signs of harm.

- Meet our regulatory obligations: follow our responsible gambling, KYC, AML/CTF and fraud procedures on every shift and keep accurate records.

- Be the voice of betr: represent our brand with enthusiasm so every customer feels valued.

- Share customer insights: help shape our support strategies, products and responsible gambling initiatives.

- Log customer feedback: record feedback, complaints and suggestions so we can spot trends and improve our service.

About you

- A genuine passion for customer service and for making each interaction a positive one.

- Clear, confident communication skills.

- A calm, proactive approach to solving problems quickly and accurately under pressure.

- Integrity and good judgement.

- Knowledge of the wagering industry, or a willingness to learn. Previous customer service experience is a plus but not essential.

- Flexibility to work a shift roster.

Benefits

- A dynamic work environment with a supportive team.

- Training and the opportunity to grow your skills across the business.

- Weekend lunches and dinners provided.

- 5 weeks annual leave and a monthly RDO.

If you're ready to make a difference and help shape the future of customer support in the betting industry, we'd love to hear from you. Internal applicants are welcome.

📌 Customer Support Agent (Melbourne)
🏢 betr Entertainment Aus
📍 Melbourne