Team Leader – Schnitz

Location: Schnitz Restaurant
Reports To: Restaurant Manager / Franchise Owner

About the Role

As a Team Leader at Schnitz, you will play a key role in leading and motivating the team to deliver exceptional food and customer service every day. You will lead by example, support team development, maintain high operational standards, and ensure every guest enjoys the authentic Schnitz experience. This is an excellent opportunity for an experienced hospitality professional looking to grow their leadership career in a fast-paced and rewarding environment.

Key Responsibilities

Leadership & Team Development

- Lead, motivate, and support team members during shifts.
- Train and coach new and existing staff to meet Schnitz standards.
- Foster a positive, inclusive, and high-performing team culture.
- Provide ongoing feedback to help team members develop and succeed.
- Assist management in maintaining staff performance and accountability.

Customer Service

- Deliver exceptional customer service and create memorable guest experiences.
- Handle customer enquiries and complaints professionally and efficiently.
- Ensure service standards consistently meet Schnitz brand expectations.
- Build customer loyalty through genuine hospitality and engagement.

Operations

- Support the day-to-day operation of the restaurant.
- Open and close the restaurant as required.
- Monitor food quality, presentation, and consistency.
- Maintain high standards of cleanliness, food safety, and workplace safety.
- Assist with stock control, ordering, and inventory management.
- Ensure smooth operations during peak trading periods.

Financial Performance





- Help achieve restaurant sales and performance targets.
- Minimise waste and assist with cost control measures.
- Encourage upselling and promotional initiatives where appropriate.

Skills & Experience

- Minimum 2-3 years' experience in the hospitality, restaurant, or quick service restaurant (QSR) industry is essential.
- Previous experience as a Team Leader, Shift Supervisor, or similar leadership role is preferred.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Strong problem-solving and decision-making skills.
- Sound understanding of food safety, hygiene, and workplace health and safety requirements.
- Versatile availability, including evenings, weekends, and public holidays.

Personal Attributes

- Passionate about delivering outstanding customer experiences.
- Positive attitude with a strong work ethic.
- Reliable, proactive, and accountable.
- Professional presentation and conduct.
- Team-focused with a willingness to support and develop others.

What Success Looks Like

- Consistently delivers exceptional customer service.
- Maintains high food quality, safety, and cleanliness standards.
- Builds a motivated and engaged team.
- Supports the achievement of operational and financial goals.
- Creates a positive and energetic restaurant environment.

At Schnitz, our Team Leaders don't just manage shifts. They inspire teams, deliver exceptional guest experiences, and bring our passion for quality food and hospitality to life every day.

Pay: $32.00 – $36.00 per hour

Work Location: In person

📌 Team Leader (Wangaratta)
🏢 Schnitz
📍 Wangaratta