Job Description
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About Us
/n /n Jomablue is a premium enterprise event technology company, trusted by some of the world’s leading organisations to deliver complex, high-stakes events. /n /n With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named ‘Best Event Management Platform’ at the Event Technology Awards and certified as a ‘Great Place to Work’, the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers. /n /n Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it. /n /n We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work /n If you want to do meaningful work, at a company that is growing and continues to prove itself . . . this is your chance. /n /n The Role /n /n The Product Support Specialist reports to the Technology Services Manager and is the knowledge expert on the Jomablue platform. This role exists to ensure our internal teams and our customers can build, deliver, and optimise events with confidence, supported by deep product knowledge and a relentless focus on quality. /n /n This role will support the successful implementation of Jomablue across the customer event journey; from registration data and CRM integrations through to event configuration, mobile apps, and virtual experiences. You will spend most of your time interfacing with our internal delivery teams and will be required to engage directly with customers in technical review workshops,



integration planning sessions, and escalations where deep product expertise is required. /n /n You must be motivated and passionate about great service, with a curious and adaptive mindset toward continuous learning, particularly in adopting and building with AI. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals. /n /n When and Where /n /n This is a full-time, hybrid role based in our Ultimo, NSW office — with three days a week in-person to collaborate with the team. Additional office days may be required depending on business needs. /n /n Your Duties /n /n /n
- Provide Tier 2 product support including queries, troubleshooting, interfacing with our Product Team on escalations, and resolution for both internal and external customers. /n
- Manage and resolve customer support tickets within defined processes and SLAs, ensuring a high standard of communication throughout. /n
- Deliver workshops and best-practice guidance on the Jomablue platform to internal and external users. /n
- Manage customer registration data, including imports, exports, transformations, and mapping to customer CRM systems (e.g. Salesforce, HubSpot, Marketo, Dynamics). /n
- Support the implementation, troubleshooting, and ongoing operation of bidirectional integrations, including via Jomablue Programs feature and public APIs. /n




- Support technical review workshops and integration discovery and planning sessions with customers. /n
- Provide phone, remote, and onsite support for escalated technical issues during customer events. /n
- Build custom reports and analyses using Jomablue’s reporting and analytics functionality. /n
- Leverage and build AI-powered tools and automations to streamline review, QA, and operational workflows. /n
- Contribute to knowledge base articles, process documentation, and product feedback loops with the Technology Services team. /n
- Upskill continuously on new and updated Jomablue product features. /n
- Attend three to five onsite events per year for learning and development, with additional onsite travel possible during peak event seasons. /n /n Skills and Experience /n /n While we list some skills and experience items below, we are focused on finding the right person who wants to learn. /n /n Essential: /n /n
- 5+ years’ experience in a product support or similar role, ideally within a SaaS setting. /n
- Demonstrated experience supporting SaaS products where software configuration drives real-world delivery, ideally within the events industry. /n
- Expert-level data and spreadsheet competency (Excel, Google Sheets, or similar), with a robust understanding of data flow and mapping between databases or systems. /n
- Experience working with platform integrations, including public APIs and bidirectional integrations. /n
- A focused and adaptive mindset toward AI, both adopting tools built by others and building your own to streamline workflows for yourself and those around you. /n
- Exceptional customer service and communication skills, including the ability to explain compl

📌 Product Support Specialist (Sydney)
🏢 Jomablue
📍 Sydney