Job Description

About Us
/n At Flowers Across Melbourne we make moments bloom. From our Preston (3072) workspace, we create and deliver fresh, beautiful flowers that make people smile every day. /n /n We’re just one branch of Flowers Across™, with thriving teams in Melbourne, Sydney, and Brisbane, delivering thousands of heartfelt floral gifts each week. With our own tech team, solid online presence, and passionate people, we’re growing fast – and we’re looking for 2x permanent part-time Customer Experience Superstars & Weekend Points of Call to join our team. /n

About the Role
/n As part of our Customer Experience (CX) team, you’ll be responsible not only for delivering a memorable and delightful customer experience, but also for improving team processes and outcomes. This is a permanent role based on-site in Melbourne, supporting customers across all Flowers Across locations. /n /n In addition to your regular CX responsibilities, you’ll act as the Point of Call on your weekly weekend shift, supporting the team with day-to-day operational needs and acting as a key point of contact when issues arise. /n /n Looking to commence ASAP. /n Hours:/n We are looking for 2 permanent part-time team members to join our team, with differing regular weekly schedules. Please make sure to outline your preference between the 2 schedule options in your application. /n /n Option A: 15 hours/week /n Friday 7am-3pm /n Saturday 7am-3pm /n /n Option B: 12.5 hours/week /n Sunday 9am-2pm /n Monday 9am-5pm /n Pay: $30.48/hour + Super**/n **Pay rates are above award rate and are commensurate with experience. Weekend penalties are applied on top of the listed rate. /n What you’ll do:/n /n
- Respond to customer enquiries (phone, email, live chat, occasional in-person)



with empathy and professionalism, alongside team members in Sydney, Melbourne, and Brisbane /n
- Maintain a high standard of communication across the team, both with customers and internally across sites /n
- Plan courier delivery runs efficiently and cost-effectively /n
- Resolve customer enquiries and complaints with a focus on achieving positive outcomes for both the customer and the business /n
- Monitor and meet internal customer experience KPIs /n
- Contribute to national CX improvements and help shape best practice across FA™ sites /n
- Provide general administration support and assist with other duties as directed /n Point-of-Call responsibilities/n On your regular weekend shift, you’ll also act as the team’s main point of call for day-to-day operational needs, with support from senior leadership when needed. This includes: /n /n
- Supporting and helping direct the team across key processes and duties throughout the day /n
- Being the contact for any last-minute scheduling changes as needed /n
- Acting as a go-to reference point for team members when issues or scenarios arise /n About YouWhat you’ll bring:/n /n
- Strong teamwork skills and a proactive, can-do attitude with a willingness to jump in and help wherever needed /n
- High attention to detail, especially in written and verbal communication /n




- Natural empathy and a robust focus on connecting with customers to create positive and lasting relationships /n
- Sound organisation skills, with the ability to prioritise and adapt quickly in a fast-paced environment /n
- A critical thinking mindset, with strong problem-solving skills and a focus on continuous improvement /n
- Confidence working independently and making sound decisions, or a genuine eagerness to develop your autonomous decision-making and leadership skills /n /n Great to have: /n /n
- Experience in sales, administration, or customer-facing roles /n
- Familiarity with Google Docs/Sheets and tools like Trello /n
- Experience in logistics, particularly relating to working with multiple couriers and delivery runs /n
- Familiarity with Macs/Apple software /n
- Knowledge of flowers and the floral industry /n /n Why you’ll love working with us/n /n
- Established, growing brand with creative, supportive teams in Melbourne, Sydney & Brisbane /n
- Supportive, collaborative culture with opportunities to learn and grow /n
- Innovative, tech-forward environment (yes, we even have our own dev team) /n
- Give back through our GIVR charity program and be a part of helping local causes (www.flowersacross.com.au/charities) /n
- No uniforms, just great vibes (and sometimes cake ) /n /n

How To Apply
/n Please apply via Seek. /n /n To be considered for this role, please include your current CV and a cover outlining why you are suited to this role and what interests you about joining the Flowers Across team. /n /n Applications that do not include both a CV and cover letter may not be considered. /n /n No recruitment agencies please. /n

📌 Customer Experience (Melbourne)
🏢 Flowers Across Australia Pty
📍 Melbourne