Job Description
/n We are looking for a highly organised and customer-focused Trade Officer to join our International Trade team. /n In this role, you will provide administrative and documentation support to clients, ensuring international trade documents are processed accurately, efficiently and in accordance with relevant procedures. /n In this role you will: /n /n
- Process Certificates of Origin, Declaration Documents and ATA Carnets accurately and in accordance with relevant procedures. /n
- Review documentation and identify and escalate potentially non-compliant applications. /n
- Maintain accurate customer records, interactions and supporting documentation within internal systems. /n
- Prepare invoices, payment transactions and reports as required. /n
- Respond to customer enquiries relating to registrations, document applications, payments and processes. /n
- Guide customers through onboarding and the use of relevant platforms. /n
- Provide system demonstrations and training to customers when required. /n
- Resolve customer queries and complaints, escalating issues where appropriate. /n
- Liaise professionally with external stakeholders and build positive working relationships. /n
- Identify recurring customer or system issues and suggest practical improvements. /n
- Work collaboratively with the team and provide support across workloads when required. /n /n About you /n To be successful in this role, you will have: /n /n
- Experience in a high-volume administration, regulated processing or customer service environment. /n




- Strong attention to detail and a commitment to accuracy. /n
- The ability to manage multiple priorities and meet strict deadlines. /n
- Strong written and verbal communication skills. /n
- A professional and customer-focused approach. /n
- Good problem-solving skills and sound judgement around when issues should be escalated. /n
- A collaborative approach and willingness to support your team. /n
- Confidence using Microsoft Office and CRM systems such as Salesforce, with the ability to quickly learn recent technology. /n /n Previous experience or exposure to international trade, freight forwarding or logistics will be highly regarded, but is not essential. /n

How to apply
/n If this sounds like you, please apply online under the Careers section of our website, www.victorianchamber.com.au/careers. The position description can be found under the Careers section of our website. /n Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver’s licence. /n /n /n /n Our Commitment to Equity, Diversity & Inclusion /n We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application. /n /n

📌 Trade Officer (Melbourne)
🏢 Victorian Chamber of Commerce and Industry
📍 Melbourne