Job Description
Description/n /n /n FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office
- a certified Great Place to Work®. /n /n The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms. /n The role is significant in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey. /n /n Reporting to: General Manager /n /n

Responsibilities:
/n /n
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat /n
- Educating clients on how to use the Company’s website and trading platforms /n
- Communicating with clients regarding the company’s products and services via telephone, email and live chat /n
- Assisting other departments /n /n /n Candidate Profile: /n /n
- Computer literacy with excellent working knowledge of Microsoft Office applications /n
- Knowledge and experience in FX,



CFD industry will be considered advantageous /n
- A team player with excellent communication skills /n
- Fluency in English is essential /n
- Knowledge of additional language will be an advantage but not essential /n
- Ability to work on public holidays /n /n /n Our offer: /n /n
- Welcoming, young and multicultural team with approachable leadership /n
- Ability to contribute to dynamic business at a growth phase /n
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company /n
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders /n
- Competitive remuneration, regular salary reviews and performance-based incentive schemes /n
- Vibrant company life: from team activities to global celebrations /n
- Free access to multiple sports and wellness facilities across the country /n
- A day off on your Birthday /n /n /n Journey to FP Markets: /n /n
- Interview with People Function member (30
- 45 min) to assess match to our culture /n
- Interview with your future manager (45 min
- 1 hour) to assess match to the job and the team and discuss role expectations /n /n /n Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment /n /n

📌 Customer Support Specialist (Sydney)
🏢 FP Markets
📍 Sydney