Infosys Consulting is the world‑wide management and IT consultancy unit of the Infosys Group (NYSE:INFY), a global advisor to leading companies for strategy, process engineering and technology‑enabled transformation programs. We partner with clients to design and implement customised solutions to address their complex business challenges, and help them thrive in the post‑contemporary ERP world. By combining innovative and human‑centric approaches with the latest technological advances, we enable organisations to imagine their future and create sustainable, lasting business value. Infosys Consulting pioneers breaking down the barriers between strategy and execution, delivering superior business value to clients by advising on strategy and process optimisation as well as IT‑enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit www.infosysconsultinginsights.com.

Role Summary

IInfosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high‑performing consulting teams, and collaborate with clients at the executive level.

The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programmes within Salesforce Professional Services or prominent global consultancies, and will be recognised as a reliable CRM advisor.

Role: Salesforce & CRM Leader

Location: Sydney / Melbourne





Position: Full‑time – Permanent

Key Responsibilities

CRM & Salesforce Leadership

- Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g. Financial Services, Insurance, Telecommunications, Healthcare, Retail).
- Develop and implement enterprise CRM strategies, road‑maps, and operating models that align with client business goals.
- Act as the executive Salesforce subject‑matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry‑specific Salesforce solutions.
- Encourage innovation through the integration of AI, analytics, automation, and data‑driven CRM capabilities (e.g. Einstein, MuleSoft, integrations).

Client Engagement & Advisory

- Collaborate with C‑suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision‑making.
- Lead large‑scale Salesforce transformation programmes from initial discovery and design to delivery and value realisation.
- Function as the trusted advisor for CRM modernisation, enhancing customer experience, and advancing digital front‑office initiatives.

Consulting & Delivery Excellence

- Provide oversight, governance and quality assurance across Salesforce programmes and delivery teams.




- Guarantee delivery excellence, risk management and compliance with Infosys Consulting methodologies and standards.
- Direct solution architecture, operating models and best practices throughout multi‑cloud CRM environments.

Practice & Capacity Building

- Build, scale and mentor a high‑performing Salesforce consulting practice that includes architects, functional consultants and delivery leads.
- Contribute to the growth of the practice, including developing solution accelerators, assets and thought‑leadership materials.
- Work collaboratively with Infosys’ global delivery teams to refine onshore / offshore delivery strategies.

Business Development & Growth

- Assist with pre‑sales and pursuit activities, including solution formulation, proposal development, estimations and client presentations.
- Identify and cultivate new revenue streams within both existing and prospective client accounts.
- Enhance Infosys’ strategic partnership with Salesforce, focusing on alliance initiatives and joint go‑to‑market strategies.

Required Experience & Qualifications

Mandatory Experience

- 15+ years of comprehensive experience in CRM, digital or enterprise transformation.
- 10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programmes.
- Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
- Strong consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies.
- A proven track record of managing multi‑

📌 Salesforce CRM Leader (Sydney)
🏢 Infosys Singapore & Australia
📍 Sydney