DHA is seeking an experienced Operations Manager to join the Service Operations Team. Apply now and enjoy a rewarding career at DHA

Position: Assistant Regional Operations Manager

Level: DHA6

Salary Range: $104,793 to $120,411 per annum plus 15.4% superannuation

Location: Darwin

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.

To find out more about DHA, please refer to our website or read our latest Annual Report.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living‑in accommodation and repairs, maintenance and tenancy services.

Service Operations maintain the regional offices which serve as the ADF member's first point‑of‑contact for all housing services including allocations, rent allowance and home maintenance.



In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.

About the role

You will lead, motivate and provide transparent direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region’s portfolio of service residences.

You will contribute to business goals by ensuring operation and financial performance targets are met, including workforce planning, asset management, contractual requirements, key performance indicators (KPIs) and project management outcomes for the regional office.

Note: the filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait people. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other acts. For clarification, please contact the advertising agency.





Candidates applying under the affirmative measure provision must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Please see Candidate Information Pack for further details on Confirmation of Heritage provisions.

This is a Non‑ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.

Benefits for working at DHA

- Affinity Groups – DHA is creating a work environment where everyone feels free to bring their whole self to work, where all belong and can collaborate, innovate and celebrate differences. We are proud to have staff‑led affinity groups who represent and foster a diverse and inclusive workplace by building social connections between employees, voice for change and contribute toward the development of programs and initiatives. This includes Pride@DHA, Culturally and Linguistically Diverse, Disability and Gender Diversity in Leadership.
- Cultural, ceremonial and NAIDOC leave – Under our Enterprise Agreement, First Nation employees may access cultural leave to participate in significant activities associated with their culture or to fulfil ceremonial obligations.
- Reconciliation Action Plan (RAP) – DHA is committed to reconciliation, building relationships with First Nation employees and stakeholders, and creating foundations that will help to produce future actions and initiatives that are meaningful, mutually beneficial and sustainable. Our Innovate RAP aims to ensure we embed our commitments into our organisation and help us grow on our reconciliation journey.
- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work‑life balance and flexible working o

📌 Assistant Regional Operations Manager (Darwin)
🏢 Defence Housing Australia
📍 Darwin