Customer Care Team Member / Receptionist Full-Time Customer Care Team Member |

Baulkham Hills Veterinary Hospital

Baulkham Hills Veterinary Hospital has been a trusted part of the Hills District community for over

50 years . Located in Sydney's northwest, we are a well-established companion animal practice with a diverse and interesting caseload including dogs, cats, small exotics, birds and wildlife. You'll be joining a highly collaborative and supportive team of 6 veterinarians and 10 dedicated support team members.

We are looking for a

full-time

(or part-time for the right applicant)

Customer Care Team Member . This is much more than answering phones and booking appointments. You'll often be the first person our clients speak to and the person helping them navigate everything from an exciting new puppy visit to a stressful emergency or difficult goodbye. We're looking for someone who genuinely enjoys helping people, communicates confidently and calmly, and can keep things moving when reception gets busy.

The Role:

Manage front-desk reception, phone calls, emails and appointment bookings.

Coordinate client check-ins, check-outs, payments and general enquiries.

Maintain accurate client and patient records and update information as required.

Liaise with veterinarians, nurses and the wider team to ensure smooth patient care.

Provide transparent information to clients about appointments, treatments and clinic processes.

Assist with general administrative and reception duties to keep the clinic running efficiently.

Help maintain a clean,



organised and welcoming reception area.

Our Ideal Candidate:

There is no need for your certificate IV or veterinary experience - great customer service skills, the right attitude and a genuine love of helping people are just as important to us

At least 1 years’ experience working in customer facing position

Available to work 4x shifts per week and a rotational weekend

Previous experience using Ezyvet (desirable, not essential)

Someone that has exceptional communication skills to build relationships with our clients

An empathetic, caring person that always advocates for their patients

An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice

The ability to manage a busy appointment schedule & assist with reception administration tasks.

Why Join Us?

Great Place to Work® Certified - a genuinely positive and inclusive workplace

Excellent Work/Life Balance - supported by engaged leadership

Mental Health & Wellbeing Focus - accredited Skilled Mental Health First Aid® workplace

Paid Parental & Purrental Leave - because family includes fur-kids too

Flare HR Discounts & Perks - savings on groceries, tech, entertainment and more

Employee Assistance Program (EAP) - confidential wellbeing support

National Vets Central Network - connect and grow with professionals across Australia

Novated car leases with Fleet Partners

If you're looking to work in a well-established, progressive clinic we'd love to hear from you.

📌 Customer Care Team Member (Sydney)
🏢 Vets Central
📍 Sydney