Are you passionate about delivering exceptional customer experiences? Do you thrive in a rapid-paced environment where no two days are the same? Join Blackwoods as a

Customer Care Consultant

and become the friendly, solutions-focused voice our customers rely on.

Your Opportunity As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high-quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing

Manage sales, service and backorder enquiries, aiming for first-call resolution

Build strong relationships with customers, Account Managers and internal teams

Use questioning techniques and systems (FOCUS) to provide the best product and service solutions

Identify future sales or cross-selling opportunities

Support team members and contribute to group projects

Seek ways to improve processes and create efficiencies

What You’ll Bring

Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)

Strong communication skills and a proactive approach to problem-solving

Ability to work well in a team and foster positive relationships

Computer literacy (Windows, telephony systems)





Strong commercial acumen and ability to analyse and solve customer issues

Friendly, customer-focused attitude and commitment to high service standards

What's In It For You

Permanent role, incentives & Wesfarmers share plans

Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners

Continuous training and career development opportunities

Team events, celebrations, award recognition and prizes

Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more

Stay active and healthy with Fitness Passport, giving you and your family access to a large network of fitness facilities at exclusive discounted rates

Refer-A-Friend program – earn up to $2,000 for each referral

Generous paid parental leave policy

Free onsite parking and more

Background Checks As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant (Canning Vale)
🏢 Blackwoods
📍 Canning Vale