Team Leader Client Services & Listings (IRC)

Location – Sydney and Parramatta Employment type – Temporary full time for 12 months with a possibility of ongoing Salary – $102,936 -- $113579 pa plus employer’s contribution to superannuation and annual leave loading

Your role

In this role, you will ensure the effective delivery of high-quality client services while coordinating court and hearing room allocations across multiple locations. This is a rewarding leadership opportunity for a customer-focused professional who enjoys managing people, driving continuous improvement, and contributing to the efficient operation of a key jurisdiction within the NSW justice system.

What you’ll do

As part of the Industrial Relations Commission within Courts, Tribunals and Service Delivery, you will lead the Client Services & Listings team and oversee the coordination of courtroom and hearing room allocations for Industrial Court and IRC matters.

- Lead and develop a team delivering high-quality client services
- Manage court listings and hearing room coordination to support effective service delivery
- Provide expert advice, resolve complex issues and drive continuous improvement initiatives

What we’re looking for

- Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment
- Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders
- Sound knowledge of, or the ability to quickly acquire knowledge of, Industrial Relations Commission policies, procedures, legislation and operational practices
- Strong communication, problem-solving and conflict resolution skills,



with the ability to manage complex issues and drive continuous improvement
- Strong proficiency in Microsoft Office applications, particularly Word and Outlook, with the ability to efficiently manage correspondence, prepare high-quality documentation and support effective team operations

What We Offer

- A challenging and rewarding career
- Flexible, autonomous work workplace
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Visit Recruitment adjustments on the DCJ website to learn more.

You can contact the hiring manager Scott Graham on (02) 8688 3516 or at [email protected].

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

Thank you for your interest in this role. We look forward to receiving your application.

Applications close Sunday 25th October 2026 at 11:59pm AEDST.

📌 Team Leader Client Service IRC (Sydney)
🏢 Nsw Department Of Communities And Justice
📍 Sydney