Job Type
Casual

Location:
Melbourne, Victoria Job Category: Call Centre and Customer Service About Orikan Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description
✨ Make an Impact with Every Response Are you a skilled communicator who can turn complex situations into clear, customer-focused outcomes? At Orikan, we're looking for a Casual Customer Support Officer
- Correspondence to join our Customer Support team in Docklands. In this role, you'll help customers navigate enquiries, appeals and infringement matters through thoughtful, professional and well-crafted written communication, ensuring every response is timely, accurate and customer-focused. If you have exceptional attention to detail, enjoy investigating issues, and take pride in delivering outstanding customer experiences, we'd love to hear from you. ? What You'll Be Doing As a key member of our Customer Support team, you'll: ✍️ Prepare clear, professional and empathetic written responses to customer enquiries, appeals and complaints. ? Investigate information and assess cases to make informed and compliant decisions. ? Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes. ✅ Apply legislation, policies and procedures with accuracy and sound judgement. ? Manage a high volume of correspondence while maintaining exceptional quality standards. ? Support operational requirements and work collaboratively with leaders and colleagues to achieve team performance goals.



Desired Skills And Experience ? What Will Make You Successful? We're looking for someone who combines strong writing skills with critical thinking and excellent customer service. You'll Bring
• Exceptional written communication skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Confidence handling complex or sensitive customer matters professionally.
• The ability to interpret and apply policies, procedures and guidelines.
• Excellent organisational and time management skills.
• A calm, resilient and solutions-focused approach.
• Strong computer literacy and confidence working across multiple systems.
• Experience managing customer correspondence in a fast-paced environment. Desirable Experience
• Experience in customer service, correspondence and/or administration.
• Experience within Local Government, infringement management, customer correspondence or other regulated environments.
• Knowledge of relevant legislation, guidelines and service standards.
• Experience using case management or customer management systems. What's in it for You? ? Docklands, Melbourne
- Modern office in the heart of Docklands ? Flexible Casual Employment
- Casual hours with the opportunity to gain valuable experience within a growing organisation. ? Purpose-Driven Work
- Help create more liveable communities through smarter mobility, parking compliance and equitable access to public spaces. ? Career Development Opportunities
- Many of our team members progress into permanent customer support, client services and leadership roles. ? Supportive Team Culture
• Comprehensive onboarding and training.
• Employee recognition and reward programs.
• Values-led culture that genuinely puts people first.
• Cooperative and supportive team environment.
• Ongoing learning and development opportunities. ? Ready to Put Your Communication Skills to Work? If you're passionate about delivering exceptional customer outcomes, solving complex problems and making a genuine impact through written communication, we'd love to hear from you. Apply today and join Orikan in building smarter cities and stronger communities across Australia and New Zealand. ?

📌 Customer Support Officer (Melbourne)
🏢 Orikan
📍 Melbourne