Responsibilities
• Respond to customer calls, answer enquiries, and resolve issues.
• Clearly explain products, services, and policies to help customers make informed decisions.
• Manage customer complaints, provide suitable solutions, and escalate to the technical team when necessary while coordinating communication.
• Log customer complaints, enquiries, and feedback for follow-up and service improvement.
• Handle warranty-related services, including repairs, returns, and exchanges.
• Work with the technical support team to assist customers with product usage issues.
• Manage Home ESS leads and coordinate with installation partners for installations.
• Process government rebate applications, issue invoices, schedule installations, and follow up on payments.




• Maintain accurate and comprehensive records of Home ESS leads and projects. Qualifications
• Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus. Required Skills
• Solid project coordination skills, customer service mindset, sense of responsibility, teamwork, and ability to execute tasks effectively.
• Ability to work under pressure and a genuine passion for customer service.
• Fluent spoken and written English.
• Preference for someone who is organised and maintains order in their work style.

📌 客服代表 (Sydney)
🏢 BLUETTI
📍 Sydney