Job Description
Application Support Analyst/n Job Title: Application Support Analyst || Contract (6 Months, it can be extendable) || Hybrid

Location:
Melton Roles &

Responsibilities:
/n /n
- Provide hands-on support, configuration, administration and maintenance for corporate business information systems. /n
- Manage L2/L3 incidents, service requests and problems from logging through investigation, resolution, validation and closure. /n
- Investigate application, server, database, interface, authentication, networking and data-quality issues using logs, monitoring, SQL and other diagnostic tools. /n
- Perform root-cause analysis for recurring or significant incidents and develop practical remediation and prevention actions. /n
- Support Microsoft Azure cloud and infrastructure services, including Azure Virtual Machines, networking, identity, security, monitoring and operational maintenance. /n
- Support Azure DevOps and CI/CD processes used for controlled deployment, testing and release of application changes. /n
- Provide operational support for integrations and data flows, including Azure Logic Apps and ETL processes, with attention to failed runs, reconciliation, controlled reprocessing and data quality. /n
- Work with vendors and internal technical teams to deliver product upgrades, vendor patches, application modifications, server investigations and other defined work packages. /n
- Plan and execute standard and emergency changes using approved change-control processes, including risk assessment, testing,



implementation, rollback and post-change validation. /n
- Perform proactive maintenance and monitoring to reduce disruption and protect the performance, security, availability and continuity of services. /n
- Create and maintain configuration records, runbooks, support procedures, knowledge articles, technical notes and operational documentation. /n
- Provide clear advice, guidance and knowledge transfer to the Service Desk, business users and subject matter experts. Qualifications and

experience:
/n
- Tertiary qualification in Information Technology or a related discipline, or substantial equivalent technical experience. /n
- Demonstrated experience in application support, configuration, administration and maintenance within a corporate workplace. /n
- Practical understanding of service management, systems development lifecycle and Agile or Waterfall delivery methods. /n
- Current technical certifications in Microsoft Azure, ITIL, Microsoft Power Platform or related technologies are desirable but not mandatory where equivalent hands-on experience is demonstrated. /n /n What you need to do now:/n /nIf this sounds like you, please click 'Apply Now', or please send your updated CV to [email protected]/n /nHays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3020870/n

📌 Application Services Support Analyst (Melbourne)
🏢 Hays
📍 Melbourne