We have an exciting opportunity fora full time Customer Service Manager to join IMB's Sylvania branch , providinggreat service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership.

About the role

Providing training and leadership to the team

Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries

Exploring recent opportunities to find the right financial solutions that may improve their position

Processing personal loan applications

Using various technologies, systems and digital platforms, cash handling and balancing

Supporting management, coaching and staff development activities

Contributing to product and service initiatives/activities for the region

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties

Assisting in the daily operational and compliance requirements for the branch.

About you

Availability to work full time, Monday-Friday from IMB Sylvania





Experience working in financial services, with exposure to leadership and/or lending

A proven track record of positive performance and aptitude for learning, technology and business operations

A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism

Commitmentto helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

A supportive culture that actively promotes inclusion

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Genuine investment in your learning and professional growth.

📌 Customer Service Manager/2IC (Sydney)
🏢 Imb Bank
📍 Sydney