Lead the Team. Lift the Customer Experience. Make a Difference.

Location:

Perth, WA Reports to:

Chief Operating Officer

At Headland Technology, we don't just sell and service machinery. We work alongside manufacturers to keep critical equipment performing, solve complex problems and help our customers get more from their technology over the long term.

We're looking for an experienced Regional Services Manager to lead our Service business across Western Australia.

This is an exciting opportunity for an experienced

service leader

who wants to do more than keep the wheels turning.

You’ll have the opportunity to build a great team, strengthen customer relationships, improve how we work and help grow the Service business. You’ll have the freedom to make a difference, backed by experienced people, leading global technology partners and a business that genuinely wants to keep getting better.

The Opportunity You’ll take ownership of the regional Service operation and lead a team of Service Engineers and Service Coordinator supporting sophisticated manufacturing technology across our customer base.

You’ll be responsible for the customer experience, your people, operational performance and commercial results - from breakdown support and preventative maintenance through to training, installations, refurbs and other lifecycle services.

You’ll have the opportunity to:

Full P&L; ownership of the regional Service operation.

Build and develop a high-performing Service team.

Deliver an outstanding customer experience.

Grow Service revenue and lifecycle opportunities.

Strengthen customer and OEM relationships.

Improve productivity through better systems, data and processes.





What You'll Be Doing Lead the Team

– You’ll coach and develop your people, set explicit expectations and build a team that is capable, accountable and genuinely enjoys working together.

Lead the Service Business

- You'll own the regional Service P&L; and understand the numbers behind the operation – commercial, team and customer performance.

Own Customer Experience

– You'll make sure customer commitments are delivered, difficult situations are handled professionally and we learn when things don’t go to plan.

Keep the Operation Moving

- You'll stay close to all aspects of service operations, making sure the right people are on the right priorities and customers are well informed.

Grow the Business

- You'll know your region deeply and work to identify opportunities for existing and new services that add genuine customer value.

Improve How We Work

- You'll challenge unnecessary complexity and use systems, data and digital tools to make Service easier to manage, more productive and scalable.

Lead Safety

- You'll set the standard for safe working practices and make sure safety remains part of everyday decisions around people, travel and customer‑site activities.

Who We're Looking For We're looking for someone who knows Service.





You understand what it's like to support complex industrial equipment in the field. You understand the pressure of a machine being down, the importance of keeping customers informed and the realities of managing engineers, workload, technical escalations and competing priorities.

But technical credibility alone isn't enough.

We're looking for a people leader - someone who gets satisfaction from building capability in others and creating a team that performs without needing the manager to personally solve every problem.

Importantly, you’ll be the type of person who brings:

Strong industry knowledge and technical credibility

Provide experience leading, coaching and developing teams

Commercial acumen managing revenue, cost and profit targets

Holds yourself and others accountable – follows through on commitments

Isn't afraid to challenge the way things have always been done

Gets energy from achieving results rather than talking about them

What Success Looks Like Within your first 12 months, you will have:

Built a capable, engaged and high-performing regional Service team.

Improved customer experience, communication and service responsiveness.

Increased Service revenue and expanded lifecycle service opportunities.

Strengthened key customer and OEM relationships.

Improved utilisation, productivity and commercial performance.

Delivered practical operational improvements that make Service easier to manage and scale.

About You Ideally, you’ll be:

People first.

You enjoy seeing people grow and succeed.

Customer passionate.

You genuinely care about the experience cus

📌 Regional Service Manager (Perth)
🏢 Headland Technology
📍 Perth