Title: Receptionist, ILSC & Greystone College Adelaide (Part-time)

Start date: Immediate

Report to: Student Advisor Manager, Adelaide

This outline is not intended to be an exhaustive list of the duties you may be required to perform. Rather, it is an indication of the kinds of duties that fall within the scope of the position.

In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing. We may alter your position, position description, responsibilities, reporting lines or location in accordance with the needs of the business without providing additional remuneration.

DUTIES & RESPONSIBILITIES

Liaising with the Local and National Academic Teams for consultation on specific cases

Generating and distributing weekly student intake reports with starters/returners

Ensuring all relevant student information is accurately stored in the system (e.g. intake tests (PROLAs)/assessment levels, enrolment documentation, special notes)

Guiding students to use Service requests via Student Connect or redirecting to appropriate teams

Supporting the National Compliance and National Academic Teams on Attendance Report, Progress Report, Warning Letters, and ITRs processes

Issuing Academic Enrolment Letters as requested

Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS

Assisting the Local and National Academic Teams with other assigned tasks

Other related duties or projects as determined by the National Director

Reception duties:

Greeting students,



agents and visitors in a warm, friendly and professional manner

Answering the phone, transferring calls and taking messages

Helping students, agents and visitors with questions and leading them to the correct staff and department

Preparing new student orientation and intake documents

Supporting local teams with the weekly orientation process for new students (including pre- arrival checks and communication, Day 1 Orientation, and late-comer follow-up)

Managing textbook inventory

Updating the school’s academic management system (Odyssey), learner management system (MOODLE) as well as other databases (PRISMS)

Helping students with login issues to the Student Connect

Preparing graduation certificates and letters of completion

Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards

Ordering and managing stationery and school supplies

Doing coffee and snack runs for guests, organizing event areas pre event and post event.

Coordinating with cleaners the quality of cleanliness of the campus, daily checking cleanliness and refilling students’ coffee, tea, milk.

Attending general staff meetings and training sessions as needed

Other duties:

Supporting on-campus marketing initiatives by conducting school tours of prospective students,



helping with campus promotional events and providing school information to agents and visitors

JOB SPECIFICATION: Level of Education Required:

Certificate and/or Diploma in business administration, marketing, customer service and other relevant business fields

Specialized Skills:

Effective and clear written and oral communication in English

Excellent working knowledge of computer systems

Proven skills in customer-service

Skills

Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams

Able to find information and work collaboratively with other departments

Able to be versatile

Able to negotiate and problem solve

Able to communicate effectively, both orally and in writing

Able to manage time and systems

Able to plan, organize, and set priorities

Patient, empathetic and approachable

Reliable, honest and trustworthy

Able to maintain composure and qualified behavior at all times, especially while under pressure

Able to engage effectively and respectfully with peers and superiors

Work Experience Required

Minimum 2 to 5 years’ experience in customer service

Work rights for Australia required (part time)

Other

Valid Working With Children Check (WWCC)

Hours of work: 20 hours per week, Monday to Friday, between the hours of 8am and 7pm. The role requires part-time on-campus work (no remote working possibility).

About ELS, ILSC & Greystone College A world leader in language education & vocational training, ILSC Education Group, which opened its firs

📌 Receptionist, ILSC (Adelaide)
🏢 ILSC Education Group
📍 Adelaide