Customer Service Specialist

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. 100% Work From Home | Permanent Full time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background
- just a track record of showing up, following process, and handling whatever comes your way with a level head. If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered
- we’d love to hear from you. You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary
- some straightforward, some sensitive
- but the expectation is the same: accurate, empathetic, professional, every time. What You’ll Be Doing

High-volume inbound calls
- financial and government matters Strict script and compliance adherence Applying financial literacy to guide customers clearly and accurately Maintaining professionalism across a range of conversation types The Details

$26.70/hr + Super + Incentives
- with pay increases as you expand across business lines 100% permanent Work From Home Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST Equipment provided (Adelaide CBD collection required) Multiple intake dates across June and July 2026, security clearance can take up to a month once submitted What You Bring





Professional experience in a role where accuracy, compliance, or financial concepts mattered Comfort working within scripted, process-driven environments A solid grasp of financial concepts
- numbers shouldn’t faze you Strong communication, composure, and attention to detail Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace Requirements

Australian Citizenship required | Within 50km of Adelaide CBD | Police and Government Security checks Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role
- it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one. Career growth based on passion and aptitude
- clear pathways, real stretch opportunities 20,000+ LinkedIn Learning courses, all access, plus Concentrix University 24/7 wellbeing support via Sonder
- physical health, mental wellbeing, safety, and personal needs Empathetic, accessible leaders invested in your success
- removing barriers, not adding them Incentives, bonuses, and everyday recognition




- your contribution is seen and valued Confident from day one with thorough onboarding and support that keeps going Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location:
AUS Work-at-Home South Australia Language

Requirements:
Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

📌 Customer Service Specialist (Adelaide)
🏢 Concentrix Services
📍 Adelaide