About Assetlink From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

CASUAL ROLES AVAILABLE The Role The Customer Service Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at Pacific Fair Shopping Centre.

Role Requirements:

Impeccable presentation and grooming

5-star customer service skills

Have a positive and enthusiastic personality

The ability to work in a dynamic, fast-paced environment, whilst maintaining composure

Delivering outcomes of the highest quality

Excellent verbal and written communication skills





Ability to create lasting impressions and meaningful relationshipsAn ability to work both independently and as part of a team

Adequate flexibility and availability to work across a 7-day week, including Public Holidays

Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred

Good knowledge of and a commitment to safe working practices

Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods

Must have valid work rights in Australia

What we offer you:

Reward and recognition incentives

Ongoing training and development

A safe and supportive working setting

A family-oriented culture

Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Pacific Fair Shopping Centre.

Assetlink’s Diversity Commitment Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

📌 Concierge Team Member (Gold Coast)
🏢 Assetlink
📍 Gold Coast