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EVT - Entertainment | Ventures | Travel provided pay range

This range is provided by EVT - Entertainment | Ventures | Travel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$87,500.00/yr - $87,500.00/yr

Title: Front Office Manager

Position Overview

To co‑ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Guest Experience Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

- Growing revenue above market
- Maximise assets
- Business transformation

Our Values

- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection

Key Accountabilities

- To ensure solid understanding of Our Target and drive with Front Office team
- To ensure all staff present themselves on time and in uniform.
- Efficient and productive use of company time
- Effective organisational communication with other departments
- Effective planning for projects and events
- To ensure all departments are adequately staffed.
- To develop (in conjunction with General Manager and Sales Manager)



a range of products that differentiates the hotel in the market place, ensuring occupancy and averate rate is maximised.
- To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
- To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
- Look for new opportunities and optimise opportunities to change for improvement
- To manage the hotel complaint system.
- To perform the function of Manager on Duty
- To ensure Front Office and Reservations Departmental rosters are as cost effective as possible.
- To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
- To manage the daily operations of the Front Office and Reservations Departments
- This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
- Demonstrate and develop knowledge of the local/market to enhance Company’s performance and results

Financial

- To liaise with Duty Manager and Revenue Manager daily regarding occupancies to ensure average rate is maximised.



Re‑worded as we do not have a Revenue Manager or Duty Manager to: To maximise average room rate and occupancy through constant liaison with key departmental personnel and employees to ensure maximum rate and occupancy is achieved.
- To ensure that the average rate and occupancy is maximised.
- Cultivation of a sales culture maximising up‑selling and on‑selling techniques.
- To ensure that department expenditure is controlled within set targets.
- Direct costs including but not limited to consumable, printing & stationary, stock control, energy, uniforms, replacements and other expenses are monitored and controlled and in line with budgeted guidelines.
- To be totally knowledgeable with regard to current room rates and yield management strategies.
- To establish accounting and financial controls in conjunction with the Financial Controller and or General Manager. To ensure all cashiering policies and procedures are followed and constantly reviewed to ensure any accounting or financial risks are at a minimum or eliminated where achievable.
- To assist with the hotel accounts receivable.
- To roster staff cost effectively. To ensure that strategies and practices are in place to facilitate the productive and effective staffing of departments such that financial and service targets are achieved.
- All salary agreements are in accordance with Event Hospitality guidelines.
- Effective use and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
- To prepare monthly reports as required by the General Manager or Financial Controller.

Sales

- To consistently deliver products

📌 Front Office Manager (Abernethy)
🏢 EVT - Entertainment | Ventures | Travel
📍 Abernethy