We're looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.
The role: You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.
There's no cold calling. You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.
Respond to new client enquiries
Explain services and answer questions
Follow up referrals, documentation and service agreements
Keep clients moving efficiently through the onboarding process
Coordinate appointments and support therapist scheduling
Maintain accurate information across HubSpot and other systems
Manage multiple priorities in a busy environment
Customer Service Officer Hawthorne | Permanent
We're looking for an efficient, capable Customer Service Officer who thrives in a busy workplace and provides an exceptional experience for clients and their families.
The role: You'll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.
There's no cold calling.
You'll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.
Respond to new client enquiries
Explain services and answer questions
Follow up referrals, documentation and service agreements
Keep clients moving efficiently through the onboarding process
Coordinate appointments and support therapist scheduling
Maintain accurate information across HubSpot and other systems
Manage multiple priorities in a busy environment
About you: We're open on background and happy to train the right person. You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.
You’ll be:
Efficient and highly organised
Confident and personable with clients
Quick to learn new systems
Strong across written and verbal communication
Proactive with follow-up
Comfortable working at pace and switching between priorities
A genuine team player who is happy to jump in and support others
What's on offer:
Permanent opportunity with an immediate start
Full-time preferred, however a four-day week could be considered for the right person
Office-based initially, with the opportunity to work from home 1-2 days per week once established
Full training and support provided
Join a collaborative, fast-paced team.
📌 Customer Service Officer (Brisbane)
🏢 Stellar Recruitment AU and NZ
📍 Brisbane
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