Make a Difference at Ballarat Group Practice Ballarat Group Practice (BGP) is a well-established, team based general practice, focused on delivering high-quality patient care in a supportive and professional environment. BGP is situated across three practices in Alfredton, Ballarat East, and Wendouree.

We aim to provide a workplace where employees:

Work collaboratively as part of a multidisciplinary team

Are supported to perform their role effectively and work within their scope of practice

Contribute to efficient and well organised service delivery

Are encouraged to develop their skills and maintain professional standards

Are respected, included and valued for their contribution

Ready for your next opportunity? This is an opportunity to be the welcoming face of Ballarat Group Practice. If you're passionate about delivering outstanding patient service, thrive in a busy team environment and enjoy making a positive difference every day, we'd love to hear from you.

Please submit your resume together with a cover letter addressing the

Skills, Knowledge and Qualifications

outlined below.

Your cover letter should demonstrate how your experience, customer service approach and values align with the requirements of the Medical Receptionist role.

Mission Ballarat Group Practice is committed to providing a high standard of service to consulting practitioners and their patients, in support of their patient’s health and well-being.

Benefits At BGP we offer a stable and professional working environment with a focus on high-quality patient care, continuous improvement and team development.

Employees benefit from:

A strong focus on continuous quality improvement across all areas of the practice





Regular professional development opportunities to support ongoing learning

A culture that supports growth development and succession planning

Annual wage reviews – that are not solely tied to performance appraisal processes

A structured and organised environment that supports efficient day to day work

A collaborative team environment with experienced colleagues

Annual staff recognition, including discretionary annual bonus

Team activities, events, and get togethers

Uniform provided

About the Role The Medical Receptionist is responsible for delivering exceptional customer service to patients, visitors and clinicians while ensuring the efficient administration of reception and appointment services. This role is responsible for managing appointments, patient enquiries, medical records, billing processes, and general administrative duties to support the delivery of high-quality care.

The Medical Receptionist works collaboratively with all members of the practice team to ensure a positive patient experience and smooth practice operations.

Key Outcome Areas Patient Experience and Customer Service Provide a welcoming, skilled and responsive first point of contact for patients, visitors and clinicians. Deliver exceptional customer service through face-to-face and telephone interactions, ensuring patients feel respected, informed,



and supported while maintaining confidentiality and contributing to a positive patient experience.

Practice Administration Management Coordinate the daily administration of patient appointments and clinical documentation to support efficient practice operations. Maintain accurate patient records, manage incoming correspondence and ensure administrative processes are completed accurately, efficiently and in accordance with organisational procedures.

Financial Administration Manage patient billing and financial administration processes, including Medicare, private and third-party billing, patient accounts, daily reconciliations and banking documentation. Ensure all financial transactions are processed in accordance with legislative requirements and BGP procedures.

Practice Operations Support the effective operation of the practice by maintaining reception and consulting environments, monitoring supplies and contributing to the smooth delivery of services. Work collaboratively with colleagues and provide support across practice locations as required to ensure continuity of patient care and operational efficiency.

Patient Safety and Emergency Response Contribute to a safe environment for patients, visitors and staff by recognising and responding appropriately to medical emergencies, managing challenging situations professionally and maintaining patient privacy and confidentiality. Demonstrate sound judgement while supporting safe clinical and administrative practices at all times.

Skills, Knowledge and Qualifications Essential

Previous experience in a customer service or reception environment

Strong interpersonal and commu

📌 Medical Receptionist (Ballarat)
🏢 Ballarat Group
📍 Ballarat